96% of users recommend Help Desk Migration Service. Learn why in our brand new G2 Report.

Remedy IT Service Management import
in a few clicks

Without techs, timelack and hustle. With step-by-step Remedy IT Service Management import setup form

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Secure and Safe
Your passwords along with data are safe with us and will be used for import only.
Swift & Furious
It takes you no longer than 10 minutes to set up the import to Remedy IT Service Management and run the test data transfer.
All Data Import
HDM is capable of importing all major record categories and fields you need, directly where you want them to be.

What are the key reasons to import data to Remedy IT Service Management utilizing Help Desk Migration?

Security first

We do not disclose any of your information with third parties, as well as meticulously protect it, so not a thing gets lost or stolen.

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Simple to use wizard to setup import

Our service was developed to provide you with a easy to use data migration tool that helps to get the work done seamlessly.

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Elective and powerful field mapping

Only Help Desk Migration enables you to instantly transmit custom fields, as well as map their location.

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Maintained relations between objects and people

All tickets will be imported to Remedy IT Service Management with their corresponding agents, contacts, and attachments, that way, saving the previous record of customers' requests.

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Objects you may import to Remedy IT Service Management

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
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96% of users recommend our service

High Performer, Best Support
and seven more badges
from G2 in 2020 Report

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Import data to Remedy IT Service Management in several quick steps

  • Get ready

    Sign-up and go to our migration wizard.

  • Opt and link your source support desk with HDM.

  • Connect Remedy IT Service Management

    Grant the right to access your Remedy IT Service Management account.

  • Outline your needs

    Let us know what components of your migration you wish to modify

  • Have your preferences estimated

    We will analyze your case and send you with a price range and a scope of work.

  • Import to Remedy IT Service Management all data

    Transfer all your customer support records in a single push.

We always keep all of your data safe

We consider security and safety very seriously and have built a comprehensive set of practices , technologies , and policies to help ensure that your data is protected.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

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