Remedy IT Service Management to Vivocha
migration service

Effortless , no special skill set or programming required. A complete Remedy IT Service Management to Vivocha data migration software.

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Trustworthy and Reputable
Your passwords as well as data are safe with us and will be used for import solely.
Fast and Understandable
Help Desk Migration does not require any specific experience or knowledge to begin the the migration.
Complete & Accurate
We've taken into account all significant peculiarities of various helpdesks to let you accurately and efficiently migrate massive amounts of data

Reasons to use Help Desk Migration to migrate data from Remedy IT Service Management to Vivocha

Strong safety of your records

The migration is conducted over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to migrate your support service to a new helpdesk without involving the IT department

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Advanced data mapping

Our service allows mapping standard and even custom fields , thus helping you to ensure that the data end up being in the right places in Vivocha.

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Sustained connection between object and people

When migrating your data from Remedy IT Service Management to Vivocha we maintain all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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What you may migrate from Remedy IT Service Management to Vivocha

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
high performer badge

Help Desk Migration receives
High Performer Badge by
review site G2 Crowd


How does data migration from Remedy IT Service Management to Vivocha work

  • Prepare

    Sign-up and go to our migration software.

  • Choose and link your Remedy IT Service Management service desk with HDM.

  • Connect Vivocha

    Give access to your Vivocha account.

  • Express your business needs

    Let us know what aspects of your migration you wish to tweak

  • Have your requirements estimated

    We shall analyze your case and send you with a total price and a scope of work.

  • Migrate from Remedy IT Service Management to Vivocha all data

    Transfer all your customer service records in a single push.


Your data is in good hands

We take the security of your data seriously, so we implement, as well as develop our own, best practices and techniques to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
During automated migration we transfer records , including relations between them.
Custom Migration price
Any modules, any requirements.
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Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See on your own that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional perform your Vivocha import

Our staff would be more than happy to perform a personalized migration in case you have special needs.
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