Remedy IT Service Management to OTRS
migration service

Trouble-free , no special skill set or programming required. A complete Remedy IT Service Management to OTRS data migration software.

More details
Risk-free and Safe
Your passwords along with data are safe with us and will be used for import solely.
Effective and Understandable
Help Desk Migration does not require any specialized experience or knowledge to begin the the migration.
Optimal & Accurate
We've considered all major peculiarities of various helpdesks to help you accurately and efficiently migrate large amounts of data

Why you should use Help Desk Migration to migrate data from Remedy IT Service Management to OTRS

Strong privacy of your data

The migration is conducted over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

Next

Automatic data migration wizard

With Help Desk Migration it is simple to transfer your customer support to a new helpdesk without involving the IT department

Next

Excellent data mapping

Our system allows mapping standard and custom fields , thus helping you to ensure that the records end up being in the right places in OTRS.

Next

Retained association between object and people

When migrating your records from Remedy IT Service Management to OTRS we keep all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

Next


What you may migrate from Remedy IT Service Management to OTRS

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
high performer badge

Help Desk Migration receives
High Performer Badge by
review site G2 Crowd


In what way does data migration from Remedy IT Service Management to OTRS work

  • Get ready

    Sign up and go to our migration software.

  • Connect Remedy IT Service Management

    Pick and link your Remedy IT Service Management service desk with HDM.

  • Connect OTRS

    Grant the right to access your OTRS account.

  • Describe your needs

    Let us understand precisely what aspects of your migration you need to tweak

  • Have your needs estimated

    We shall investigate your case and get back to you with a price and a scope of tasks.

  • Migrate from Remedy IT Service Management to OTRS everything

    Migrate all your customer service information in a single push.


Your data is in good hands

We take the safety of your data seriously, so we implement, as well as develop our own, best practices and techniques to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
During automated migration we transfer records , including relations between them.
Custom Migration price
Any modules, any requirements.
Just a moment...
Have any questions?

Hear from our happy customers

Migrate the records by yourself

See yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert perform your OTRS import

Our team would be more than happy to perform a customized migration if you have particular needs.
Get a price estimation
Book a Call
cancel
%s
— %s