Re:Desk import
in a few clicks

Without devs, delays and hustle. With help of robust data import wizard.

More details

Re:Desk import tool you’ve been looking for

Your platform import issues are behind you now. Total platform to platform migration with HDM quick and hassle-free.
Save time & money
Affordable price, a faster migration to the new platform, and no need to create the migration method. Get all of this with HDM service.
Simple migration course
Simply get the customer info ready for the import beforehand and begin moving your data. No need to do everything alone.
Key custom records aside
Whether it is for conformity reasons, or convenience, migrate your historical data to the new tool to keep up with customer data easier.
Automated method

Only the smallest preparations are to get done on your side. We already created the script.

All you have to do is set your help desk migration requirements and you’re good to go.

Preserved dependency

Using HDM, you don’t have to be concerned that all of your migrated ticket data will lose their connections to other info.

Whether it is the requester info or customer contacts, all of this is considered during the process.

Data protection

All the credentials you provide during the migration process are not saved. Only authorized personnel can gain access to your email profiles or help desk dashboards.

All the information you provide is under solid protection from any type of danger.

Mapping records

Choose what data will migrate to your new help desk yourself.

During the data migration, you can specify what entities will cut and what to take with you.

Ease of use

The whole process was intentionally designed to allow users to complete the migration themselves.

You don’t have to have special experience or proprietary knowledge, just follow the on-screen hints.

Our customers are priority

One of the main principles of our team is to make a service that we would like to use ourselves. Even though G2 acclaimed our customer service, we develop continuously.


Why import data to Re:Desk utilizing Help Desk Migration?

Castle gates

Security first

We don't disclose any of your personal information with third parties, and moreover thoroughly protect it, so not a thing gets lost or stolen.

Next

User-friendly wizard to setup import

Our service was built to provide you with a easy to use data migration tool that helps to get the work done seamlessly.

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Wizard window
Mapping fields window

Alternative and powerful field mapping

Only Help Desk Migration lets you instantly transition custom fields, as well as map their destination.

Next

Preserved relations between objects and people

All tickets will be imported to Re:Desk with their respective agents, contacts, and attachments, that way, saving the record of customers' requests.

Next

Relations illustration

Objects you may import to Re:Desk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

Import data to Re:Desk in six simple steps

  • Prepare

    Register and go to our migration wizard.

  • Connect source Help Desk

    Select and connect your source support desk with HDM.

  • Connect Re:Desk

    Grant the right to access your Re:Desk account.

  • Detail your requirements

    Let us understand precisely what elements of your migration you want to modify

  • Get your requirements estimated

    We'll research your case and send you with a price and a scope of tasks.

  • Import to Re:Desk all data

    Transfer all your customer service records in a single push.

We keep all data secure

We take safety very seriously and have established an in-depth set of practices, technologies, and policies to help ensure that your data is protected.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Voice of the buyers

Re:Desk import in a few clicks

Automatically. Securely. Quickly

Proceed to Free Migration

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