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Reamaze to ((OTRS)) Community Edition
migration service

Smooth , no special expertise or coding required. A complete Reamaze to ((OTRS)) Community Edition data migration tool.

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Your best tool for Reamaze to ((OTRS)) Community Edition data migration

No need to create a script, nor do you need a programmer. Just perform your platform to platform migration in a couple of simple steps.
Save on resources
Skip the platform analysis and tool development processes. Just choose customer info you need to move and set off with the transition when comfortable.
Effortless migration
No special knowledge or skill needed. Just select what data will go to the new system and observe the magic happening.
Record completion
Migrate your help desk records in full to ensure that no ticket is missing vital customer service information.
Automated migration

Scared that you’ll need special skills to move your info? Don’t be as we ensured that our tool interface accessible as it can possibly be.

Connect the platforms, choose data, click ok, and you’re done!

Data dependency

Your information comes complete and we mean it.

Every email, every ticket, and every customer profile will reach the target filled with its attachments, contact connections, and interaction history.

Data protected

Your information is behind impenetrable walls. Not even all our team members have access to your passwords or other information.

You may be certain with HDM no data breaches are possible.

You’re in charge

Take complete control of your information with our in-app data mapping solution. Pick what goes where, set priorities, and even discard the stuff you don’t like, all within Migration Wizard.

Simple & effective

In just a couple of clicks it is possible to pick the data arrangement, when it starts, and how.

Our tech engineers took user experience as a priority and made sure that you will be able to to take the full advantage of the tool easily.

Customer priority

As a migration service provider, we aim to propose the best possible migration tool. Yet, our prime concern is customer support quality.

Proven by our many five-star reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to switch from Reamaze to ((OTRS)) Community Edition

Castle gates

Strong security of your information

The migration is completed by the machine over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to transfer your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard as well as custom fields , thus letting you make sure that the records end up in the right places in ((OTRS)) Community Edition.

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When migrating your data from Reamaze to ((OTRS)) Community Edition we preserve all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Reamaze to ((OTRS)) Community Edition

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Reamaze to ((OTRS)) Community Edition work

  • Prepare

    Start off by setting up Agent profiles and all necessary custom fields in your new help desk. Now, begin the process of migrating your data from Reamaze to ((OTRS)) Community Edition.

  • Fill out the form with necessary credentials to make it possible for our data migration tool to fetch data from your current help desk.

  • Connect ((OTRS)) Community Edition

    Repeat the same action to connect our service with the new help desk and thus make it possible to import the records.

  • Choose objects

    Choose the records you need to migrate and set the ticket fields mapping, so the records could be transferred according to your preferences

  • Migrate small amount of data

    Try out our Free Demo Migration to check how the data migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to ((OTRS)) Community Edition everything

    When everything's tested out, choose a quiet time with the minimal load on the support department and start migrating from Reamaze to ((OTRS)) Community Edition.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See for yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your ((OTRS)) Community Edition import

Our staff would be more than happy to run a customized migration in case you have particular needs.
Get a price estimation

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