Puzzel import
in a few clicks

Without devs, delays and hustle. With step-by-step Puzzel import setup form.

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Spotless Puzzel import services just for you

Your platform migration troubles are behind you now. Complete migration from platform to platform with HDM fast and hassle-free.
Less time & money spent
Affordable price, a swift transition to the new system, and no need to develop the migration script. Get it all with HDM service.
Clean migration course
Just get the customer info ready for transition ahead of time and start moving your records. It’s not necessary to deal with everything alone.
Essential data with you
Regardless of your reasons, move your old data to the target system to keep the track of customer data easier.
Automated migration

A bare minimum is to get done on your side. We already made the script.

Just prepare your platform migration requirements and you’re good to go.

Preserved data structure

Using HDM, you don’t have to be concerned that all your migrated ticket data will lose their connections to other info.

Whether it is sender info or customer details, all of this is considered during the process.

Data safety

All the credentials you use throughout the migration procedure are not saved. Only authorized personnel can gain access to your email profiles or help desk panelrecords.

All the information you provide is under firm protection from the outside world.

Mapping records

Pick what data comes to your new platform yourself.

While managing the migration setup, you can specify what entities will cut and what will stay.


The whole process was deliberately created to allow users to run the migration on their own.

No need to have special experience or proprietary knowledge, just follow the on-screen hints.

Our customers are priority

One of the main priorities of our team is to make a service that we would like to use ourselves. Even though G2 recognized our customer service, we develop continuously.

What are the key reasons to import data to Puzzel using Help Desk Migration?

Castle gates

Security first

We do not share any of your personal information with third parties, and additionally thoroughly protect it, so nothing gets lost or stolen.


Simple to use wizard to setup import

Our service was designed to provide you with a user-friendly data migration tool that helps to get the work done seamlessly.


Wizard window
Mapping fields window

Elective and powerful field mapping

Only Help Desk Migration helps you to automatically transition custom fields, as well as map their location.


Maintained relations between objects and people

All tickets will be imported to Puzzel with their corresponding agents, contacts, and attachments, as a result, saving the history of customers' requests.


Relations illustration

Objects you may import to Puzzel

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

Import data to Puzzel in several simple steps

  • Get ready

    Register and go to our migration wizard.

  • Connect source Help Desk

    Choose and connect your source service desk with HDM.

  • Give the right to access your Puzzel account.

  • Detail your needs

    Let us know what elements of your migration you would like to fine-tune

  • Get your needs estimated

    We'll research your application and get back to you with a total price and a scope of tasks.

  • Import to Puzzel all data

    Transfer all your customer support records in a single push.

We always keep all data secure

We consider safety very seriously and have developed a complete set of practices, technologies, and policies to help ensure your data is secure.

Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Voice of the clients

Puzzel import in a few clicks

Automatically. Securely. Quickly

Proceed to Free Migration

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