ProProfs Help Desk import
in a few clicks

Without devs, delays and hustle. With step-by-step ProProfs Help Desk import setup form.

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Spotless ProProfs Help Desk import services just for you

Now, there’s no need to concern yourself about any help desk import problems. Full platform to platform migration with HDM fast and simple.
Less time & money spent
Affordable price, a speedy import to the new help desk, and no need to develop the migration method. Get it all with HDM service.
Clean migration course
Simply get the customer info ready for transition in advance and begin moving your data. No need to deal with everything alone.
Essential custom records right beside you
Regardless of your reasons, import your historical data to the new tool to keep up with customer data easier.
Autonomous migration

Why spend time transferring data by yourself when a tool can do it?

Our import tool will deliver every record so you don’t need to.

Maintained dependency

Using HDM, you don’t have to be concerned that all your migrated customer service data will lose their connections to other info.

Whether it is the requester info or customer contacts, all of this is accounted for.

Your info is protected

When you grant your credentials to our migration tool, you can rest assured.

Only the personnel that directly work with your import will be able to access to your profile info.

All everything we access is shielded by the data encryption systems to prevent any risks.

Place your information

It’s not required to perform extensive data reviews to get started on your migration.

Use our Migration Wizard to choose the records for data migration right during the process. Decide on what you want to keep and determine where it goes just by clicking the necessary checkboxes.

Powerful & accessible

You don’t need to understand the platform peculiarities to take advantage of all features.

Handy on-screen instructions will assist you move your entities fast and effectively. As a result, you can set up a data import just about to any platform you like.

Our customers are priority

One of the main priorities of our team is to provide a service that we would like to use ourselves. Even though G2 acclaimed our customer care, we won’t stop there.

What are the key reasons to import data to ProProfs Help Desk utilizing Help Desk Migration?

Castle gates

Security first

We do not disclose any of your personal information with third parties, and additionally meticulously protect it, so not a thing gets lost or stolen.


Simple to use wizard to setup import

Our service was designed to provide you with a easy to use data migration tool that helps to get the work done seamlessly.


Wizard window
Mapping fields window

Elective and powerful field mapping

Only Help Desk Migration allows you to instantly transition custom fields, as well as map their location.


Maintained relations between objects and people

All tickets will be imported to ProProfs Help Desk with their corresponding agents, contacts, and attachments, thereby, saving the previous record of customers' requests.


Relations illustration

Objects you may import to ProProfs Help Desk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

Import data to ProProfs Help Desk in several simple steps

  • Get ready

    In the target help desk, put up profiles for your agents and custom ticket fields. Once done, go to Migration Wizard and start the ProProfs Help Desk import.

  • Connect source Help Desk

    Choose your current help desk from the list and fill in the form to let our migration tool fetch the records.

  • Connect ProProfs Help Desk

    Once you have selected your data source, connect our service with your ProProfs Help Desk to enable the import.

  • Select objects

    Select the records you want to migrate and set the mapping of ticket fields, both standard, and custom.

  • Import small amount of data

    Perform a cost-free demo to find out how your migration to ProProfs Help Desk will look like and confirm that the data translates accordingly.

  • Import to ProProfs Help Desk all data

    After everything's tested, pick the best time when the majority of your clients are offline and initiate the Full Data Migration.

We always keep all data secure

We consider safety very seriously and have built a complete set of practices, technologies, and policies to help guarantee your data is protected.

Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Voice of the clients

ProProfs Help Desk import in a few clicks

Automatically. Securely. Quickly

Proceed to Free Migration

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