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Polar HelpDesk to SMART SERVICE DESK ITSM
migration service

Smooth , no special skill set or coding required. A complete Polar HelpDesk to SMART SERVICE DESK ITSM data migration tool.

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Your best tool for Polar HelpDesk to SMART SERVICE DESK ITSM data migration

No need to write a code, nor do you need a programming team. Just set up your platform to platform switch in a couple of simple steps.
Save on resources
Avoid the platform analysis and tool development processes. Simply pick customer info you need to transfer and start the transition when comfortable.
Simple transition process
No tech expertise needed. Just select what data will go to the target solution and observe the wonders happening.
Record structure maintenance
Move your help desk data in full to make certain that no ticket has lost vital customer service details.
Easy procedure

No need to worry about coding or constantly control each record transferred.

Just link both platforms, pick what you want to take to a new database and let the Migration Wizard deal with the remainder.

From sender information to phone number connection, your entire database will keep their initial connections untouched.

You don’t have to worry that some records will be missing and service quality will degrade. Everything will be waiting for you where you left it.

Security is priority

Information is everything which is why we created a tool that will keep your customer records intact.

Neither hackers will have access to your accounts nor physical disasters will affect your records anyhow.

Data mapping

Pick data that will be migrated by using our built-in data viewer.

From contacts to tickets to help center articles, you will be able to select just about everything you might ever need.

Step-by-step instructions

If this is your first migration, don’t worry. Helpful and intuitive on-screen prompts will help you move your information accurately.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Good service first

Outside of producing great customer service, we always strive to develop our customer service.

As a company, we want you to experience best possible service, which is why we are constantly making great strides to improve the core experience.


Reasons to use Help Desk Migration to migrate data from Polar HelpDesk to SMART SERVICE DESK ITSM

Castle gates

Strong privacy of your data

The migration is carried out over a protected connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to migrate your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus letting you make sure that the data end up in the right destinations in SMART SERVICE DESK ITSM.

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Retained relation between object and people

When migrating your data from Polar HelpDesk to SMART SERVICE DESK ITSM we keep all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Polar HelpDesk to SMART SERVICE DESK ITSM

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Polar HelpDesk to SMART SERVICE DESK ITSM work

  • Prepare

    Sign up and go to our migration tool.

  • Connect Polar HelpDesk

    Opt and connect your Polar HelpDesk support desk with HDM.

  • Connect SMART SERVICE DESK ITSM

    Grant the right to access your SMART SERVICE DESK ITSM account.

  • Explain your requirements

    Let us know what aspects of your migration you would like to tweak

  • Have your preferences estimated

    We shall research your case and get back to you with a cost and a scope of work.

  • Migrate from Polar HelpDesk to SMART SERVICE DESK ITSM everything

    Migrate all your customer support information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we implement, as well as develop our own, best practices and methods to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist perform your SMART SERVICE DESK ITSM import

Our staff would be more than happy to perform a personalized migration if you have particular requirements.
Get a price estimation

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