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Polar HelpDesk to ngDesk
migration service

Smooth , no special expertise or programming required. A complete Polar HelpDesk to ngDesk data migration software.

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Your best tool for Polar HelpDesk to ngDesk data migration

No need to create a script, nor do you need a programmer. Just set up your platform to platform migration in a couple of easy steps.
Save on resources
Skip complex data audit and code development processes. Just pick customer info you need to move and set off with the transition right away.
Effortless migration
No special knowledge or skill required. Just choose what data will go to the new solution and observe the magic happening.
Record completion
Migrate your help desk data in full to ensure that no ticket has lost essential customer support information.
Simple and easy process

You don’t have to bother about scripting or continuously control each piece of info transferred.

Just attach both platforms, tick what you want to take to a new database and let the tool do the remainder.

Starting from the ticket requester to every comment author, all you records will keep their initial connections untouched.

You don’t have to worry that a part of the records will be lost and service quality will degrade. Everything will arrive where you expected.

Data safety is paramount

Information is everything which is why we created a method that will keep your customer records safe and sound.

Neither hackers will have access to your accounts nor physical disasters will impact your records in any way.

You control the process

Manage your information with our in-app data mapper. Choose what goes where, set priorities, and even ditch the things you need, all with our Migration Wizard.

Guided migration

If you are new to data migrations, don’t worry. Useful and intuitive on-screen instructions will help you move your information accurately.

There’s no need to concern that you’ll be confused with terms and tech jargon.

Great service first

Apart from providing great customer service, we always want to improve our customer service.

As a team, we want you to experience friendly and helpful service, which is why we are constantly putting so much effort to increase the general experience.


Reasons to use Help Desk Migration to switch from Polar HelpDesk to ngDesk

Castle gates

Strong security of your data

The migration is conducted over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus helping you to ensure that the records end up being in the right places in ngDesk.

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Maintained connectivity between object and people

When migrating your data from Polar HelpDesk to ngDesk we keep all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Polar HelpDesk to ngDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Polar HelpDesk to ngDesk work

  • Prepare

    Sign up and go to our migration wizard.

  • Connect Polar HelpDesk

    Pick and link your Polar HelpDesk service desk with HDM.

  • Give access to your ngDesk account.

  • Detail your requirements

    Let us know exactly what components of your migration you wish to tweak

  • Have your preferences estimated

    We will research your application and get back to you with a the overall cost and a scope of work.

  • Migrate from Polar HelpDesk to ngDesk all data

    Migrate all your customer support information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See for yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your ngDesk import

Our staff would be more than happy to run a customized migration if you have specific requirements.
Get a price estimation

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