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Planio to Tidio Chat
migration service

Smooth , no special skill set or programming required. A complete Planio to Tidio Chat data migration software.

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Your best tool for Planio to Tidio Chat data migration

No need to write a code, nor do you need a programming team. Just set up your platform to platform migration in a couple of simple steps.
Save on resources
Avoid complex data audit and code development processes. Just decide on what data you need to transfer and set off with the transition when comfortable.
Simple transition process
No tech expertise required. Just choose what data will go to the new platform and enjoy the wonders happening.
Record structure maintenance
Move your help desk records in full to make certain that no ticket has lost vital customer service information.
Easy process

No need to worry about coding or constantly control each piece of info moved.

Just link both platforms, pick what you need to migrate and allow the Migration Wizard deal with the remainder.

From sender information to phone number connection, all you records will keep their initial connections untouched.

You don’t have to worry that some records will be missing and service quality will degrade. Everything will arrive how you left it.

Security is paramount

Information is everything which is why we created a tool that will keep your customer records intact.

Neither hackers will have access to your accounts nor physical disasters will touch your data anyhow.

You control the process

Take complete control of your information with our in-app data mapper. Choose what goes where, set priorities, and even discard the stuff you don’t like, all with our Migration Wizard.

Efficient out-of-the-box solution

In only a few clicks it will be possible to select what goes where, when it starts, and in what order.

Our tech engineers took customer experience as a priority and made sure that you will be able to use the system to its fullest.

Great service first

Apart from providing great customer service, we always strive to improve our customer service.

As a company, we want you to experience best possible service, which is why we are continuously putting so much effort to increase the core experience.


Reasons to use Help Desk Migration to migrate data from Planio to Tidio Chat

Castle gates

Strong privacy of your information

The migration is completed by the machine over a protected connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to migrate your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard as well as custom fields , thus helping you to ensure that the records end up in the right places in Tidio Chat.

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Retained connectivity between object and people

When migrating your data from Planio to Tidio Chat we preserve all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Planio to Tidio Chat

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Planio to Tidio Chat work

  • Prepare

    Register and go to our migration wizard.

  • Connect Planio

    Pick and connect your Planio service desk with HDM.

  • Connect Tidio Chat

    Give access to your Tidio Chat account.

  • Explain your business needs

    Let us know exactly what parts of your migration you wish to adjust

  • Have your preferences estimated

    We shall research your case and get back to you with a cost and a scope of tasks.

  • Migrate from Planio to Tidio Chat everything

    Migrate all your customer service records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we implement, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist perform your Tidio Chat import

Our staff would be more than happy to perform a personalized migration if you have particular demands.
Get a price estimation

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