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Planio to IMIchat
migration service

Effortless , no special knowledge or coding required. A complete Planio to IMIchat data migration software.

More details

Your best tool for Planio to IMIchat data migration

No need to create a script, nor do you need a programming team. Just set up your platform to platform switch in a couple of simple steps.
Save on resources
Skip the platform analysis and code development processes. Simply choose customer info you need to migrate and start the transition immediately.
Simple migration
No tech knowledge or skill needed. Just choose what data will go to the target system and observe the miracle happening.
Record completion
Move your help desk data in full to make certain that no ticket has lost vital customer service details.
Easy procedure

No need to worry about scripting or constantly watch each record transferred.

Just link your source and target, pick what you need to take to a new database and let the Migration Wizard do the rest for you.

Data dependency

Your information migrates unite and we mean it.

Each email, every ticket, and every user profile will arrive complete with its attachments, contact connections, and interaction history.

Data protected

Your information is safe and sound with us. Not even all our team members have see your passwords or records.

You can be sure that with HDM no data breaches will take place.

Record mapping

Pick records that will be migrated by using our built-in data viewer.

From contacts to tickets to help center solutions, you will be able to pick just about everything you might ever need.

Simple & effective

In just a few buttons to press it is possible to pick the data arrangement, when it goes, and in what order.

Our developers took customer experience as a priority and ensured that you will be able to to take the full advantage of the tool easily.

Customer priority

As a migration service provider, we strive to propose the best possible migration tool. Yet, our prime concern is customer service.

As evident by our many five-star reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to switch from Planio to IMIchat

Castle gates

Strong privacy of your data

The migration is carried out over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to migrate your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields , thus letting you ensure that the data end up in the right destinations in IMIchat.

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Retained connectivity between object and people

When migrating your data from Planio to IMIchat we keep all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Planio to IMIchat

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Planio to IMIchat work

  • Prepare

    Sign up and go to our migration tool.

  • Connect Planio

    Choose and connect your Planio support desk with HDM.

  • Grant access to your IMIchat account.

  • Outline your business needs

    Let us know exactly what aspects of your migration you would like to adjust

  • Get your preferences estimated

    We shall research your case and send you with a price and a scope of work.

  • Migrate from Planio to IMIchat everything

    Transfer all your customer service records in a single push.

Your data is in good hands

We take the security of your data seriously, so we use, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your IMIchat import

Our staff would be more than happy to run a personalized migration if you have particular needs.
Get a price estimation

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