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Planio to GoToAssist
migration service

Effortless , no special expertise or coding required. A complete Planio to GoToAssist data migration instrument.

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Your best tool for Planio to GoToAssist data migration

No need to create a script, nor do you need a programmer. Just set up your platform to platform migration in a couple of simple steps.
Save on resources
Skip the platform analysis and script development processes. Just decide on what data you need to transfer and start the transition right away.
Easy migration
No specific knowledge or skill needed. Just pick what data will go to the new platform and enjoy the wonders happening.
Record completion
Transfer your help desk data in full to ensure that no ticket has lost critical customer service details.
Simple and easy process

No need to worry about coding or continuously watch each piece of info transferred.

Just link your source and target, choose what you want to take to a new database and allow the tool do the remainder.

Data dependency

Your information migrates complete and we mean it.

Each email, every ticket, and every little bit of info will arrive filled with its attachments, contact connections, and interaction history.

Data protected

Your information is safe and sound with us. Not even all our employees have see your credentials or records.

You may be certain with HDM no hacker attacks will take place.

You control the process

Manage your customer data with our internal data mapper. Choose what goes where, set priorities, and even discard the stuff you need, all within Migration Wizard.

Guided migration

If this is your first migration, worry not. Useful and simplified on-screen instructions will help you move your information accurately.

You don’t need to worry that you’ll be overwhelmed with a whole dictionary in tech jargon.

Customer priority

As a migration service provider, we work to deliver the best possible migration tool. However, our priority is customer service.

Proven by our many five-star reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to switch from Planio to GoToAssist

Castle gates

Strong safety of your data

The migration is carried out over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to transfer your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields , thus letting you be sure that the records end up in the right destinations in GoToAssist.

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Sustained association between object and people

When migrating your data from Planio to GoToAssist we keep all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Planio to GoToAssist

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Planio to GoToAssist work

  • Prepare

    Sign up and go to our migration tool.

  • Connect Planio

    Select and connect your Planio support desk with HDM.

  • Connect GoToAssist

    Grant the right to access your GoToAssist account.

  • Explain your needs

    Let us know what elements of your migration you would like to modify

  • Have your preferences estimated

    We shall investigate your application and send you with a cost and a scope of work.

  • Migrate from Planio to GoToAssist everything

    Migrate all your customer service information in a single push.

Your data is in good hands

We take the security of your data seriously, so we utilize, as well as develop our own, best practices and methods to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your GoToAssist import

Our staff would be more than happy to run a customized migration if you have special demands.
Get a price estimation

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