Pega Customer Service import
in a few clicks

Without devs, delays and hustle. With step-by-step Pega Customer Service import setup form

Secure and Safe

Your passwords along with data are safe with us and will be used for import solely.

Swift & Furious

It takes you no longer than 15 minutes to set up the import to Pega Customer Service and start the test data transfer.

All Data Import

HDM is capable of importing all major record categories and fields you need, exactly to places you want them to be.

What are the key reasons to import data to Pega Customer Service
utilizing Help Desk Migration?

Security first

We do not disclose any of your personal information with third parties, and moreover meticulously protect it, so nothing gets lost or stolen.

Easy to understand wizard to setup import

Our service was developed to provide you with a easy to use data migration tool that helps to get the work done seamlessly.

Alternative and powerful field mapping

Only Help Desk Migration enables you to instantly transition custom fields, as well as map their location.

Maintained relations between objects and people

All tickets will be imported to Pega Customer Service with their corresponding agents, contacts, and attachments, thereby, saving the record of customers' requests.

Objects you may import to Pega Customer Service

Help Desk Objects

Tickets

with replies, notes and attachments
Contact
Companies
Agents
Agents Groups

Knowledge Base Objects

Articles

with images and attachments
Categories
Companies
Folders

Import data to Pega Customer Service in six simple steps

Get ready

Register and go to our migration wizard.
Connect source Help Desk

Opt and link your source service desk with HDM.
Connect Pega Customer Service

Grant access to your Pega Customer Service account.
Express your business needs

Let us know what elements of your migration you want to adjust
Get your requirements estimated

We'll analyze your application and send you with a cost and a scope of work.
Import to Pega Customer Service all data

Transfer all your customer service records in a single push.

We always keep all data secure

We consider safety very seriously and have established an in-depth set of practices , technologies , and policies to help ensure your data is secure.

Check our security guidebook

Price estimation

Select your current Help Desk platform and the future one

Migrate from Zendesk

To Pega Customer Service

Number of records in your current Help Desk

Amount of Help Desk records

Amount of Knowledge Base records

Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, than you have 60 help desk records.

Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, than you have 15 knowledge base records.