Pega Customer Service import
in a few clicks

Without devs, delays and hustle. With step-by-step Pega Customer Service import setup form.

More details

Spotless Pega Customer Service import services just for you

Now, there’s no need to bother about any help desk import troubles. Complete platform to platform migration with HDM fast and effortless.
Less time & money spent
Affordable price, a speedy transfer to the new system, and no need to design the migration method. All with HDM.
Transparent migration course
Simply get the customer info ready for the import ahead of time and start moving your data. No need to fiddle with anything.
Key custom records aside
Regardless of your reasons, transfer your old data to the new tool to keep up with customers easier.
Automated method

Only the smallest preparations are to get done on your side. We already created the migration method.

Just configure your platform import requirements and you’re good to go.

Preserved dependency

With HDM, you don’t have to be concerned that all of your migrated ticket data will end up somehow scattered.

Whether it is the requester info or customer contacts, all of this is accounted for.

Your info is safe

When you provide your access credentials to our migration tool, you can rest assured.

Only the staff members directly connected to the data transfer will be able to access to your accounts or data.

All the records is guarded by the state of the encryption systems from any electronic attacks.

Mapping records

Choose what piece of info comes to your new solution yourself.

Throughout the data migration, you can check what entities will cut and what will stay.


The whole process was intentionally created to let users to run the migration themselves.

No need to have programming experience or proprietary knowledge, just follow the on-screen hints.

Clients first

One of the main principles of our team is to make a service that we would like to receive ourselves. Even though G2 acclaimed our customer care, we won’t stop there.

What are the key reasons to import data to Pega Customer Service utilizing Help Desk Migration?

Castle gates

Security first

We do not disclose any of your personal information with third parties, and moreover meticulously protect it, so nothing gets lost or stolen.


Easy to understand wizard to setup import

Our service was developed to provide you with a easy to use data migration tool that helps to get the work done seamlessly.


Wizard window
Mapping fields window

Alternative and powerful field mapping

Only Help Desk Migration enables you to instantly transition custom fields, as well as map their location.


Maintained relations between objects and people

All tickets will be imported to Pega Customer Service with their corresponding agents, contacts, and attachments, thereby, saving the record of customers' requests.


Relations illustration

Objects you may import to Pega Customer Service

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

Import data to Pega Customer Service in six simple steps

  • Get ready

    Register and go to our migration wizard.

  • Connect source Help Desk

    Opt and link your source service desk with HDM.

  • Connect Pega Customer Service

    Grant access to your Pega Customer Service account.

  • Express your business needs

    Let us know what elements of your migration you want to adjust

  • Get your requirements estimated

    We'll analyze your application and send you with a cost and a scope of work.

  • Import to Pega Customer Service all data

    Transfer all your customer service records in a single push.

We always keep all data secure

We consider safety very seriously and have established an in-depth set of practices, technologies, and policies to help ensure your data is secure.

Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Voice of the buyers

Pega Customer Service import in a few clicks

Automatically. Securely. Quickly

Proceed to Free Migration

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