Pega Customer Service to Vivocha
migration service

Smooth , no special expertise or coding required. A complete Pega Customer Service to Vivocha data migration software.

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Your best tool for Pega Customer Service to Vivocha data migration

No need to create a script, nor do you need a programming team. Just set up your platform to platform switch in a couple of easy steps.
Save on resources
Skip the platform analysis and code development processes. Simply pick customer info you need to move and set off with the transition immediately.
Simple migration
No tech knowledge or skill needed. Just choose what data will go to the target solution and observe the magic happening.
Record completion
Move your help desk info in full to make certain that no ticket has lost critical customer support information.
Automated migration

Worried that you’ll need advanced skills to migrate your customer service data? Don’t be as we ensured that our tool interface accessible as it can possibly be.

Link the platforms, pick records, click ok, and you’re done!

Data dependency

Your information migrates unite , you can take our word.

Every email, every ticket, and every customer profile will reach the target filled with its attachments, contact connections, and interaction history.

Data protected

Your information is safe and sound with us. Not even all our employees can access to your passwords or other information.

You may be certain with HDM no data breaches are possible.

You’re in charge

Take complete control of your customer data with our in-app data mapping solution. Choose what goes where, set priorities, and even ditch the stuff you don’t like, all within Migration Wizard.

Guided migration

If you are new to data migrations, don’t worry. Helpful and insightful on-screen instructions will help you move your information accurately.

You don’t need to worry that you’ll be overwhelmed with a whole dictionary in tech jargon.

Customer priority

As a migration service provider, we strive to deliver the most effective migration tool. Yet, our prime concern is customer support quality.

Proven by our many five-star reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to switch from Pega Customer Service to Vivocha

Castle gates

Strong privacy of your records

The migration is completed by the machine over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to migrate your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus letting you ensure that the data end up being in the right places in Vivocha.

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When migrating your data from Pega Customer Service to Vivocha we maintain all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Pega Customer Service to Vivocha

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Pega Customer Service to Vivocha work

  • Prepare

    Sign-up and go to our migration tool.

  • Connect Pega Customer Service

    Choose and link your Pega Customer Service service desk with HDM.

  • Give the right to access your Vivocha account.

  • Explain your needs

    Let us know exactly what parts of your migration you would like to tweak

  • Get your preferences estimated

    We'll research your case and send you with a the overall cost and a scope of work.

  • Migrate from Pega Customer Service to Vivocha everything

    Migrate all your customer service information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your Vivocha import

Our staff would be more than happy to run a personalized migration if you have special requirements.
Get a price estimation

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