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Pega Customer Service to Tidio Chat
migration service

Extremely easy , no special know how or coding required. A complete Pega Customer Service to Tidio Chat data migration instrument.

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The best Pega Customer Service to Tidio Chat tool made for you

There’s no need to write a code, nor do you need a programmer. Just set up your platform to platform migration in a couple of easy steps.
Save on your time and money
Avoid the system analysis and script development processes. Just pick what data you need to migrate and start the transition when comfortable.
Simple transition process
No tech expertise needed. Just pick what data will go to the new solution and enjoy the miracle happening.
Data structure maintenance
Move your help desk data in full to ensure that no ticket has lost essential customer support information.
Automated tool

Afraid that you’ll need advanced skills to move your customer service data? Don’t be as we made sure that our tool simple to use as it can possibly be.

Connect the help desks, pick data, click ok, and you’re done!

Data maintenance

Your information migrates complete , you can take our word.

Every email, every ticket, and every user profile will arrive filled with its attachments, contact connections, and interaction history.

Robust protection

Your information is safe and sound with us. Not even all our staff members can access to your credentials or records.

You may rest assured that with HDM no data breaches will take place.

You control the process

Take complete control of your information with our in-app data mapper. Pick what goes where, set priorities, and even discard the things you don’t like, all with our Migration Wizard.

Efficient out-of-the-box solution

In just a few clicks you will be able to select what goes where, when it goes, and how.

Our software took customer experience as a priority and made sure that you will be able to use the system to its fullest.

Customer service as priority

As a data import service provider, we work to offer the most effective migration tool. However, our priority is customer service.

Proven by our many five-star reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to migrate data from Pega Customer Service to Tidio Chat

Castle gates

Strong privacy of your data

The migration is carried out over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to transfer your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields , thus letting you be sure that the records end up being in the right places in Tidio Chat.

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When migrating your records from Pega Customer Service to Tidio Chat we keep all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Pega Customer Service to Tidio Chat

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Pega Customer Service to Tidio Chat work

  • Get ready

    Sign up and go to our migration tool.

  • Connect Pega Customer Service

    Select and link your Pega Customer Service service desk with HDM.

  • Connect Tidio Chat

    Grant the right to access your Tidio Chat account.

  • Describe your requirements

    Let us know exactly what parts of your migration you want to adjust

  • Have your needs estimated

    We will investigate your case and get back to you with a cost and a scope of tasks.

  • Migrate from Pega Customer Service to Tidio Chat all data

    Move all your customer support records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we apply, as well as develop our own, best practices and methods to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro perform your Tidio Chat import

Our team would be more than happy to perform a customized migration if you have specific requirements.
Get a price estimation

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