Pega Customer Service to Spiceworks
migration service

Extremely easy , no special expertise or coding required. A complete Pega Customer Service to Spiceworks data migration tool.

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Trustworthy and Reliable
Your passwords along with records are safe with us and will be used for import only.
Fast and Easy
Help Desk Migration does not require any specific expertise or knowledge to get started with the migration.
Complete & Precise
We've handled all key peculiarities of different helpdesks to let you accurately and efficiently migrate large amounts of data

Why you should use Help Desk Migration to switch from Pega Customer Service to Spiceworks

Castle gates

Strong safety of your information

The migration is conducted over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to transfer your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard as well as custom fields , thus letting you make sure that the records end up in the right places in Spiceworks.

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When migrating your records from Pega Customer Service to Spiceworks we preserve all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Pega Customer Service to Spiceworks

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Pega Customer Service to Spiceworks work

  • Get ready

    Start off by setting up Agent profiles and all necessary custom fields in your new help desk. Now, begin the process of migrating your data from Pega Customer Service to Spiceworks.

  • Fill out the form with requested credentials to allow our data migration tool to retrieve data from your current help desk.

  • Connect Spiceworks

    Do the same action to integrate our service with the new help desk and thus make it possible to import the information.

  • Choose objects

    Select the records you need to migrate and set the ticket fields mapping, so the data could be migrated based upon your needs

  • Migrate small amount of data

    Test out our Free Demo Migration to check how the records migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to Spiceworks everything

    When everything's validated, find a quiet time with the minimal load on the support staff and begin migrating from Pega Customer Service to Spiceworks.

Your data is in good hands

We take the privacy of your data seriously, so we utilize, as well as develop our own, best practices and strategies to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See on your own that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro run your Spiceworks import

Our team would be more than happy to run a customized migration in case you have particular needs.
Get a price estimation

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