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Pega Customer Service to Simple IT Helpdesk
migration service

Trouble-free , no special expertise or coding required. A complete Pega Customer Service to Simple IT Helpdesk data migration instrument.

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The best Pega Customer Service to Simple IT Helpdesk tool made for you

There’s no need to create a script, nor do you need a programming team. Just perform your platform to platform switch in a couple of simple steps.
Save on your time and money
Skip the system analysis and script development processes. Simply pick customer info you need to move and set off with the transition immediately.
Effortless migration
No special knowledge or skill needed. Just pick what data will go to the target solution and observe the magic happening.
Data completion
Migrate your help desk info in full to make certain that no ticket is missing essential customer service information.
Automated tool

Worried that you’ll need special skills to migrate your info? Don’t be as we made sure that our tool interface user friendly as possible.

Attach the platforms, select data, click ok, and the migration is ready!

Data dependency

Your information comes unite and we mean it.

Every email, every ticket, and every customer profile will reach the target complete with its attachments, contact connections, and interaction archive.

Data protected

Your information is behind thick walls. Not even all our staff members have access to your credentials or other information.

You can be certain with HDM no hacker attacks are possible.

You’re in control

Take complete control of your information with our internal data mapper. Pick what goes where, set priorities, and even discard the things you don’t like, all within Migration Wizard.

Step-by-step instructions

If this is your first migration, don’t worry. Helpful and insightful on-screen instructions will help you set up an accurate data import.

There’s no need to concern that you’ll be overwhelmed with a whole dictionary in tech jargon.

Customer service as priority

As a migration service provider, we work to offer the best possible migration tool. Yet, our priority is customer support quality.

As evident by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to switch from Pega Customer Service to Simple IT Helpdesk

Castle gates

Strong security of your records

The migration is completed by the machine over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to migrate your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields , thus letting you be sure that the data end up in the right places in Simple IT Helpdesk.

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Maintained connectivity between object and people

When migrating your records from Pega Customer Service to Simple IT Helpdesk we maintain all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Pega Customer Service to Simple IT Helpdesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Pega Customer Service to Simple IT Helpdesk work

  • Get ready

    Sign-up and go to our migration service.

  • Choose and connect your Pega Customer Service service desk with HDM.

  • Connect Simple IT Helpdesk

    Give access to your Simple IT Helpdesk account.

  • Clarify your business needs

    Let us understand precisely what parts of your migration you wish to modify

  • Have your needs estimated

    We shall research your case and send you with a price range and a scope of tasks.

  • Migrate from Pega Customer Service to Simple IT Helpdesk all data

    Move all your customer service information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and strategies to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See for yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your Simple IT Helpdesk import

Our team would be more than happy to run a personalized migration in case you have specific requirements.
Get a price estimation

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