Pega Customer Service to Paldesk
migration service

Effortless , no special expertise or coding required. A complete Pega Customer Service to Paldesk data migration tool.

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Your best tool for Pega Customer Service to Paldesk data migration

No need to create a script, nor do you need a programming team. Just set up your platform to platform migration in a couple of simple steps.
Save on resources
Skip the platform analysis and tool development processes. Just pick what data you need to move and start the transition immediately.
Easy migration
No specific knowledge or skill needed. Just select what data will go to the new solution and enjoy the magic happening.
Record completion
Transfer your help desk records in full to make certain that no ticket has lost vital customer service information.
Automated migration

Scared that you’ll need advanced skills to move your info? Don’t be as we ensured that our tool user friendly as it can possibly be.

Link the platforms, select data, click ok, and the migration is ready!

Data dependency

Your information migrates complete and we mean it.

Every email, every ticket, and every customer profile will arrive complete with its attachments, contact connections, and interaction history.

Data protected

Your information is safe and sound with us. Not even all our team members have access to your passwords or records.

You can be sure that with HDM no hacker attacks are possible.

You’re in charge

Manage your information with our internal data mapping solution. Choose what goes where, set priorities, and even discard the things you need, all with our Migration Wizard.

Simple & effective

In just a few clicks you will be able to select the data arrangement, when it goes, and in what order.

Our developers considered user experience as an essential factor and made sure that it will be possible to to take the full advantage of the tool easily.

Customer priority

As a migration service provider, we aim to propose the best possible migration tool. However, our prime concern is customer service.

As evident by our many five-star reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to switch from Pega Customer Service to Paldesk

Castle gates

Strong safety of your information

The migration is done over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to migrate your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields , thus letting you make sure that the records end up in the right places in Paldesk.

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Sustained connectivity between object and people

When migrating your data from Pega Customer Service to Paldesk we preserve all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Pega Customer Service to Paldesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Pega Customer Service to Paldesk work

  • Prepare

    Register and go to our migration service.

  • Connect Pega Customer Service

    Select and connect your Pega Customer Service service desk with HDM.

  • Grant access to your Paldesk account.

  • Outline your needs

    Let us know exactly what elements of your migration you want to fine-tune

  • Get your preferences estimated

    We shall investigate your application and get back to you with a price range and a scope of work.

  • Migrate from Pega Customer Service to Paldesk all data

    Move all your customer support records in a single push.

Your data is in good hands

We take the security of your data seriously, so we utilize, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See on your own that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your Paldesk import

Our staff would be more than happy to run a personalized migration if you have particular requirements.
Get a price estimation

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