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Pega Customer Service to office24by
migration service

Extremely easy , no special skill set or coding required. A complete Pega Customer Service to office24by data migration tool.

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The best Pega Customer Service to office24by tool made for you

There’s no need to write a code, nor do you need a programming team. Just perform your platform to platform switch in a couple of easy steps.
Save on your time and money
Avoid the system analysis and tool development processes. Simply choose what data you need to move and start the transition when comfortable.
Easy transition process
No specific expertise needed. Just select what data will go to the target system and enjoy the magic happening.
Data structure maintenance
Transfer your help desk info in full to make certain that no ticket is missing vital customer support details.
Effortless process

You don’t have to bother about coding or continuously watch each record transferred.

Just attach both platforms, pick what you need to migrate and allow the tool deal with the remainder.

Intact connections

From sender information to phone number connection, your entire database will keep their prior data structure intact.

You don’t have to worry that a part of the records will be lost and service quality will decrease. Everything will be waiting for you where you expected.

Security is priority

You data is key which is why we developed a tool that will keep your customer records untouched.

Neither sophisticated electronic attacks nor physical disasters will affect your records in any way.

Data mapping

Pick data that will be migrated by using our pre-installed data viewer.

From contacts to tickets to help center articles, you will be able to pick anything you might ever need.

Efficient out-of-the-box solution

In just a couple of buttons to press it is possible to select what goes where, when it goes, and in what order.

Our tech engineers took user experience as a priority and ensured that it will be possible to to take the full advantage of the tool easily.

Good service first

Apart from producing great customer support services, we always aim to improve our customer service.

As a team, we want you to experience friendly and helpful service, which is why we are constantly making great strides to improve the general experience.


Why you should use Help Desk Migration to migrate data from Pega Customer Service to office24by

Castle gates

Strong safety of your records

The migration is carried out over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to migrate your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and even custom fields , thus letting you make sure that the data end up being in the right destinations in office24by.

Next

When migrating your records from Pega Customer Service to office24by we maintain all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Pega Customer Service to office24by

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Pega Customer Service to office24by work

  • Get ready

    Sign-up and go to our migration tool.

  • Choose and link your Pega Customer Service support desk with HDM.

  • Connect office24by

    Grant access to your office24by account.

  • Clarify your requirements

    Let us know what aspects of your migration you would like to modify

  • Get your requirements estimated

    We shall research your application and send you with a cost and a scope of work.

  • Migrate from Pega Customer Service to office24by all data

    Migrate all your customer support records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we implement, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

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Migrate the records automatically

See on your own that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro perform your office24by import

Our team would be more than happy to perform a personalized migration in case you have particular needs.
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