Pega Customer Service to ngDesk
migration service

Effortless , no special know how or programming required. A complete Pega Customer Service to ngDesk data migration software.

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Your best tool for Pega Customer Service to ngDesk data migration

No need to write a code, nor do you need a programming team. Just perform your platform to platform switch in a couple of simple steps.
Save on resources
Avoid complex data audit and code development processes. Simply choose customer info you need to migrate and start the transition right away.
Easy transition process
No specific expertise required. Just choose what data will go to the target system and observe the miracle happening.
Record structure maintenance
Transfer your help desk records in full to make certain that no ticket is missing essential customer service details.
Effortless procedure

You don’t have to bother about coding or continuously control each record transferred.

Just attach your source and target, choose what you want to migrate and let the system deal with the rest for you.

Data maintenance

Your customer info comes unite and we mean it.

Each email, every ticket, and every user profile will arrive filled with its attachments, contact connections, and interaction history.

Robust protection

Your customer data is behind impenetrable walls. Not even all our staff members have see your credentials or records.

You may be sure that with HDM no hacker attacks are possible.

Data mapping

Pick records that will be migrated by using our built-in data viewer.

From contacts to tickets to help center articles, you will be able to select just about everything you might actually need.

Step-by-step instructions

If you are new to data migrations, worry not. Useful and insightful on-screen prompts will help you move your information accurately.

There’s no need to concern that you’ll be overwhelmed with terms and tech jargon.

Customer priority

As a data import service supplier, we strive to offer the best possible migration tool. Yet, our priority is customer service.

Proven by our many five-star reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to migrate data from Pega Customer Service to ngDesk

Castle gates

Strong safety of your information

The migration is performed over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to migrate your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields , thus helping you to ensure that the data end up in the right destinations in ngDesk.

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Sustained connectivity between object and people

When migrating your data from Pega Customer Service to ngDesk we preserve all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Pega Customer Service to ngDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Pega Customer Service to ngDesk work

  • Prepare

    Register and go to our migration wizard.

  • Opt and connect your Pega Customer Service support desk with HDM.

  • Connect ngDesk

    Grant the right to access your ngDesk account.

  • Outline your business needs

    Let us understand precisely what elements of your migration you would like to modify

  • Get your preferences estimated

    We will investigate your application and get back to you with a total price and a scope of work.

  • Migrate from Pega Customer Service to ngDesk all data

    Migrate all your customer support information in a single push.

Your data is in good hands

We take the security of your data seriously, so we apply, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See on your own that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional perform your ngDesk import

Our staff would be more than happy to perform a personalized migration in case you have specific needs.
Get a price estimation

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