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Pega Customer Service to Jenny
migration service

Extremely easy , no special knowledge or coding required. A complete Pega Customer Service to Jenny data migration tool.

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The best Pega Customer Service to Jenny tool made for you

There’s no need to create a script, nor do you need a programmer. Just perform your platform to platform switch in a couple of simple steps.
Save on your time and money
Skip the system analysis and tool development processes. Simply choose the records you need to move and set off with the transition when comfortable.
Simple migration
No tech knowledge or skill needed. Just select what data will go to the target system and see the magic happening.
Data completion
Move your help desk records in full to ensure that no ticket is missing essential customer service information.
Automated tool

Scared that you’ll need special skills to migrate your info? Don’t be as we ensured that our tool interface simple to use as it can possibly be.

Attach the platforms, select data, click ok, and the migration is ready!

Intact connections

From sender information to phone number connection, all you records will keep their prior connections intact.

You don’t have to worry that a part of the info will be lost and service quality will decrease. Everything will be waiting for you how you expected.

Security is paramount

You data is everything which is why we developed a tool that will keep your data intact.

Neither sophisticated electronic attacks nor physical disasters will touch your data in any way.

Record mapping

Choose data that will be migrated by using our built-in data viewer.

From contacts to tickets to knowledge base solutions, it will be possible to select just about everything you might ever need.

Simple & effective

In just a couple of buttons to press it is possible to choose the data arrangement, when it starts, and how.

Our tech engineers took user experience as a priority and made sure that it will be possible to use the system to its fullest.

Good service first

Outside of providing great customer support services, we always want to improve our customer service.

As a team, we want you to enjoy friendly and helpful service, which is why we are always making great strides to increase the general experience.


Why you should use Help Desk Migration to switch from Pega Customer Service to Jenny

Castle gates

Strong privacy of your information

The migration is completed by the machine over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to transfer your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard as well as custom fields , thus letting you make sure that the data end up in the right places in Jenny.

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Retained association between object and people

When migrating your records from Pega Customer Service to Jenny we preserve all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Pega Customer Service to Jenny

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Pega Customer Service to Jenny work

  • Get ready

    Register and go to our migration service.

  • Choose and connect your Pega Customer Service service desk with HDM.

  • Give the right to access your Jenny account.

  • Explain your business needs

    Let us know what aspects of your migration you want to modify

  • Have your requirements estimated

    We shall analyze your application and send you with a price range and a scope of tasks.

  • Migrate from Pega Customer Service to Jenny all data

    Move all your customer support records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we use, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro run your Jenny import

Our team would be more than happy to run a customized migration in case you have specific needs.
Get a price estimation

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