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Pega Customer Service to IMIchat
migration service

Smooth , no special skill set or programming required. A complete Pega Customer Service to IMIchat data migration tool.

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Your best tool for Pega Customer Service to IMIchat data migration

No need to write a code, nor do you need a programming team. Just perform your platform to platform migration in a couple of simple steps.
Save on resources
Avoid complex data audit and tool development processes. Just pick what data you need to move and start the transition right away.
Simple transition process
No tech expertise required. Just select what data will go to the new solution and enjoy the magic happening.
Record structure maintenance
Move your help desk info in full to make certain that no ticket is missing essential customer service details.
Automated migration

Worried that you’ll have to use special skills to move your info? Worry not as we made sure that our tool user friendly as possible.

Link the help desks, choose data, click ok, and the migration is ready!

Data maintenance

Your customer info comes complete and we mean it.

Each email, every ticket, and every customer profile will arrive complete with its attachments, contact connections, and interaction archive.

Robust protection

Your customer data is behind impenetrable walls. Not even all our staff members have see your credentials or records.

You can rest assured that with HDM no data breaches will take place.

You control the process

Take complete control of your information with our internal data mapper. Pick what goes where, set priorities, and even ditch the stuff you need, all within Migration Wizard.

Efficient out-of-the-box solution

In only a couple of clicks you will be able to select what goes where, when it goes, and in what order.

Our software took customer experience as a priority and made sure that it will be possible to use the system to its fullest.

Customer priority

As a data import service supplier, we aim to offer the best possible migration tool. However, our priority is customer service.

As evident by our many five-star user reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to migrate data from Pega Customer Service to IMIchat

Castle gates

Strong privacy of your records

The migration is conducted over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to migrate your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus helping you to make sure that the records end up in the right destinations in IMIchat.

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Retained relation between object and people

When migrating your data from Pega Customer Service to IMIchat we maintain all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Pega Customer Service to IMIchat

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Pega Customer Service to IMIchat work

  • Prepare

    Sign-up and go to our migration wizard.

  • Pick and connect your Pega Customer Service support desk with HDM.

  • Connect IMIchat

    Grant access to your IMIchat account.

  • Detail your needs

    Let us understand precisely what aspects of your migration you wish to modify

  • Have your needs estimated

    We'll analyze your application and send you with a price range and a scope of tasks.

  • Migrate from Pega Customer Service to IMIchat all data

    Migrate all your customer support records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we implement, as well as develop our own, best practices and approaches to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist perform your IMIchat import

Our staff would be more than happy to perform a personalized migration in case you have specific requirements.
Get a price estimation

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