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Pega Customer Service to FirstOne HelpDesk
migration service

Smooth , no special skill set or programming required. A complete Pega Customer Service to FirstOne HelpDesk data migration software.

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Your best tool for Pega Customer Service to FirstOne HelpDesk data migration

No need to write a code, nor do you need a programming team. Just perform your platform to platform switch in a couple of simple steps.
Save on resources
Avoid complex data audit and code development processes. Simply decide on customer info you need to transfer and start the transition when comfortable.
Effortless transition process
No special expertise required. Just choose what data will go to the target platform and observe the wonders happening.
Record structure maintenance
Migrate your help desk data in full to make certain that no ticket is missing critical customer service information.
Simple and easy procedure

You don’t have to bother about scripting or continuously control each piece of info transferred.

Just link both platforms, pick what you need to migrate and allow the Migration Wizard deal with the rest for you.

Starting from the ticket requester to every comment author, all you records will keep their initial connections maintained.

You don’t have to worry that a part of the info will be lost and service quality will degrade. Everything will arrive where you left it.

Data safety is paramount

Information is everything which is why we designed a tool that will keep your data intact.

Neither hackers will have access to your accounts nor physical disasters will affect your records anyhow.

You control the process

Manage your information with our in-app data mapper. Pick what goes where, set priorities, and even ditch the things you need, all with our Migration Wizard.

Efficient out-of-the-box solution

In only a couple of buttons to press it will be possible to pick the data arrangement, when it goes, and how.

Our developers considered customer experience as an essential factor and made sure that you will be able to use the system to its fullest.

Customer service first

Apart from providing great customer service, we always want to develop our customer service.

As a team, we want you to enjoy friendly and helpful service, which is why we are constantly putting so much effort to improve the core experience.


Reasons to use Help Desk Migration to migrate data from Pega Customer Service to FirstOne HelpDesk

Castle gates

Strong security of your data

The migration is performed over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to migrate your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus helping you to ensure that the data end up in the right places in FirstOne HelpDesk.

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When migrating your data from Pega Customer Service to FirstOne HelpDesk we keep all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Pega Customer Service to FirstOne HelpDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Pega Customer Service to FirstOne HelpDesk work

  • Prepare

    Sign up and go to our migration software.

  • Choose and connect your Pega Customer Service service desk with HDM.

  • Grant the right to access your FirstOne HelpDesk account.

  • Outline your business needs

    Let us understand precisely what components of your migration you wish to adjust

  • Have your needs estimated

    We shall analyze your application and get back to you with a the overall cost and a scope of work.

  • Migrate from Pega Customer Service to FirstOne HelpDesk everything

    Transfer all your customer support records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we implement, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See for yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist perform your FirstOne HelpDesk import

Our staff would be more than happy to perform a personalized migration in case you have special demands.
Get a price estimation

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