Pega Customer Service to Faveo Helpdesk
migration service

Effortless , no special know how or programming required. A complete Pega Customer Service to Faveo Helpdesk data migration instrument.

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Your best tool for Pega Customer Service to Faveo Helpdesk data migration

No need to write a code, nor do you need a developer. Just set up your platform to platform migration in a couple of simple steps.
Save on resources
Avoid complex data audit and script development processes. Just pick the records you need to transfer and start the transition right away.
Simple transition process
No tech expertise required. Just pick what data will go to the new solution and see the wonders happening.
Record structure maintenance
Move your help desk data in full to make sure that no ticket has lost essential customer service details.
Automated migration

Afraid that you’ll have to use advanced skills to move your info? Worry not as we ensured that our tool simple to use as it can possibly be.

Connect the help desks, select data, click ok, and the migration is ready!

From sender information to phone number connection, all you records will keep their initial connections untouched.

You don’t have to worry that some data will be lost and service quality will decrease. Everything will be waiting for you where you left it.

Security is paramount

You data is everything which is why we created a method that will keep your information intact.

Neither sophisticated electronic attacks nor physical disasters will affect your records anyhow.

Data mapping

Select information that will be moved by using our built-in data viewer.

From contacts to tickets to help center solutions, you will be able to select just about everything you might actually need.

Step-by-step instructions

If this is your first migration, worry not. Useful and intuitive on-screen prompts will help you move your information accurately.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Customer service first

Outside of providing great customer support services, we always aim to develop our customer service.

As a company, we want you to have the friendly and helpful service, which is why we are constantly making great strides to enhance the core experience.


Reasons to use Help Desk Migration to migrate data from Pega Customer Service to Faveo Helpdesk

Castle gates

Strong privacy of your data

The migration is done over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields , thus helping you to be sure that the records end up in the right destinations in Faveo Helpdesk.

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Retained connection between object and people

When migrating your data from Pega Customer Service to Faveo Helpdesk we keep all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Pega Customer Service to Faveo Helpdesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Pega Customer Service to Faveo Helpdesk work

  • Prepare

    Sign up and go to our migration wizard.

  • Connect Pega Customer Service

    Pick and connect your Pega Customer Service support desk with HDM.

  • Grant the right to access your Faveo Helpdesk account.

  • Describe your requirements

    Let us understand precisely what aspects of your migration you want to fine-tune

  • Have your preferences estimated

    We will investigate your application and send you with a the overall cost and a scope of work.

  • Migrate from Pega Customer Service to Faveo Helpdesk everything

    Transfer all your customer support information in a single push.

Your data is in good hands

We take the security of your data seriously, so we apply, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional perform your Faveo Helpdesk import

Our staff would be more than happy to perform a custom migration if you have specific requirements.
Get a price estimation

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