Pega Customer Service to DataKnowl
migration service

Smooth , no special knowledge or coding required. A complete Pega Customer Service to DataKnowl data migration tool.

More details

Your best tool for Pega Customer Service to DataKnowl data migration

No need to create a script, nor do you need a programmer. Just set up your platform to platform migration in a couple of simple steps.
Save on resources
Skip the platform analysis and tool development processes. Just pick the records you need to migrate and set off with the transition immediately.
Effortless migration
No special knowledge or skill needed. Just select what data will go to the new solution and see the miracle happening.
Record completion
Migrate your help desk info in full to ensure that no ticket has lost critical customer service details.
Simple and easy procedure

No need to worry about scripting or constantly watch each piece of info transferred.

Just link both platforms, tick what you want to migrate and allow the Migration Wizard deal with the rest for you.

Starting from the ticket requester to every comment author, all you records will keep their initial connections maintained.

You don’t have to worry that some info will be missing and service quality will decrease. Everything will arrive where you left it.

Data safety is paramount

Information is everything which is why we designed a system that will keep your data untouched.

Neither sophisticated electronic attacks nor physical disasters will touch your records anyhow.

You control the process

Manage your information with our in-app data mapper. Pick what goes where, set priorities, and even discard the things you don’t like, all within Migration Wizard.

Step-by-step instructions

If this is your first migration, there’s no need to be concerned. Helpful and simplified on-screen instructions will help you move your information accurately.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Great service first

Except providing great customer service, we always want to develop our customer service.

As a company, we want you to enjoy best possible service, which is why we are continuously putting so much effort to improve the core experience.


Reasons to use Help Desk Migration to switch from Pega Customer Service to DataKnowl

Castle gates

Strong security of your records

The migration is carried out over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

Next

Intuitive data migration wizard

With Help Desk Migration it really is easy to transfer your customer support to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus letting you make sure that the records end up in the right destinations in DataKnowl.

Next

Maintained connection between object and people

When migrating your data from Pega Customer Service to DataKnowl we maintain all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

Next

Relations illustration

What you may migrate from Pega Customer Service to DataKnowl

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Pega Customer Service to DataKnowl work

  • Prepare

    Sign-up and go to our migration tool.

  • Connect Pega Customer Service

    Select and connect your Pega Customer Service support desk with HDM.

  • Connect DataKnowl

    Give the right to access your DataKnowl account.

  • Describe your business needs

    Let us know exactly what elements of your migration you wish to tweak

  • Have your needs estimated

    We'll analyze your case and send you with a price range and a scope of work.

  • Migrate from Pega Customer Service to DataKnowl everything

    Move all your customer support information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See for yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your DataKnowl import

Our staff would be more than happy to run a customized migration if you have special requirements.
Get a price estimation

Blog Articles You Might Find Useful

Leverage the Benefits & Save Money on a Help Desk System

If you are using (or used) a help desk system of any kind, you probably know that expenses can reach as low as 50 bucks…

Help Desk Migration vs Salesforce Migration Tool: Which Matches Your Goals Better?

If you haven’t already started evaluating alternatives for your Desk help desk, then it’s just about time to give it a thought. Chances are high…

How Much Time Does Data Migration Take?

It’s a fact: sooner or later successful businesses grow and it means drastic changes in the workload organization. It’s connected with the growth of their…

Book a Call
cancel
%s
— %s