Pega Customer Service to Cherwell Software
migration service

Trouble-free , no special expertise or coding required. A complete Pega Customer Service to Cherwell Software data migration software.

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The best Pega Customer Service to Cherwell Software tool made for you

There’s no need to create a script, nor do you need a programming team. Just set up your platform to platform switch in a couple of easy steps.
Save on your time and money
Skip the system analysis and code development processes. Simply decide on the records you need to migrate and set off with the transition right away.
Effortless migration
No special knowledge or skill needed. Just choose what data will go to the target platform and see the miracle happening.
Data completion
Migrate your help desk info in full to make certain that no ticket has lost essential customer support details.
Simple and easy process

You don’t have to bother about coding or constantly watch each piece of info transferred.

Just attach both platforms, tick what you want to take to a new database and let the Migration Wizard do the rest for you.

Starting from the ticket requester to every comment author, your entire database will keep their previous data structure maintained.

You don’t have to worry that a part of the records will be missing and service quality will decrease. Everything will arrive where you expected.

Data safety is priority

Information is key which is why we designed a system that will keep your customer records untouched.

Neither sophisticated electronic attacks nor physical disasters will impact your records in any way.

You control the process

Manage your customer data with our in-app data mapping solution. Pick what goes where, set priorities, and even ditch the stuff you don’t like, all within Migration Wizard.

Guided migration

If you are new to data migrations, don’t worry. Helpful and intuitive on-screen instructions will help you migrate your information accurately.

There’s no need to concern that you’ll be confused with terms and tech jargon.

Great service first

Apart from producing great customer service, we always want to improve our customer service.

As a team, we want you to experience best possible service, which is why we are constantly putting so much effort to increase the general experience.


Why you should use Help Desk Migration to switch from Pega Customer Service to Cherwell Software

Castle gates

Strong security of your records

The migration is done over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to migrate your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields , thus letting you ensure that the data end up being in the right destinations in Cherwell Software.

Next

When migrating your records from Pega Customer Service to Cherwell Software we maintain all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Pega Customer Service to Cherwell Software

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Pega Customer Service to Cherwell Software work

  • Get ready

    Start with preparing Agent profiles and all essential custom fields in the new help desk. Now, get started on migrating your data from Pega Customer Service to Cherwell Software.

  • Connect Pega Customer Service

    Fill in the form with necessary credentials to permit our data migration tool to access records from your current help desk.

  • Do the same action to integrate our service with the new help desk and thus make it possible to import the information.

  • Choose objects

    Select the data you need to migrate and set the ticket fields mapping, so the records could be transferred based upon your preferences

  • Migrate limited amount of data

    Try out our Free Demo Migration to see how the information migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to Cherwell Software everything

    Once everything's tested out, determine a quiet time with the minimal load on the support team and begin migrating from Pega Customer Service to Cherwell Software.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See for yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your Cherwell Software import

Our team would be more than happy to run a personalized migration if you have specific demands.
Get a price estimation

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