Paldesk to UseDesk
migration service

Extremely easy , no special know how or coding required. A complete Paldesk to UseDesk data migration tool.

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The best Paldesk to UseDesk tool made for you

There’s no need to write a code, nor do you need a programming team. Just set up your platform to platform switch in a couple of simple steps.
Save on your time and money
Avoid the system analysis and tool development processes. Simply choose the records you need to move and start the transition when comfortable.
Simple transition process
No tech expertise needed. Just select what data will go to the target system and see the magic happening.
Data structure maintenance
Move your help desk info in full to make certain that no ticket has lost essential customer service information.
Effortless process

No need to worry about scripting or constantly watch each piece of info transferred.

Just link both platforms, tick what you need to migrate and allow the tool deal with the rest for you.

From sender information to phone number connection, all you records will keep their initial connections untouched.

You don’t have to worry that some data will be missing and service quality will decrease. Everything will arrive where you left it.

Security is paramount

You data is everything which is why we created a system that will keep your information safe and sound.

Neither sophisticated electronic attacks nor physical disasters will touch your records anyhow.

You control the process

Take complete control of your information with our internal data mapper. Choose what goes where, set priorities, and even discard the things you don’t like, all within Migration Wizard.

Efficient out-of-the-box solution

In just a few buttons to press it is possible to choose what goes where, when it goes, and how.

Our developers considered customer experience as a priority and made sure that it will be possible to use the system to its fullest.

Great service first

Except providing great customer support services, we always aim to improve our customer service.

As a company, we want you to have the best possible service, which is why we are always putting so much effort to enhance the core experience.


Why you should use Help Desk Migration to migrate data from Paldesk to UseDesk

Castle gates

Strong privacy of your records

The migration is performed over a protected connection, and all your credentials will immediately be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to migrate your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and even custom fields , thus letting you make sure that the data end up in the right places in UseDesk.

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Retained connection between object and people

When migrating your records from Paldesk to UseDesk we maintain all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Paldesk to UseDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Paldesk to UseDesk work

  • Get ready

    Start with preparing Agent profiles and all necessary custom fields in the new help desk. Now, begin the process of migrating your data from Paldesk to UseDesk.

  • Fill out the form with necessary credentials to make it possible for our data migration tool to access records from your current help desk.

  • Repeat the same action to connect our service with the new help desk and thereby make it possible to import the data.

  • Choose objects

    Choose the records you need to migrate and set the ticket fields mapping, so the records could be migrated in line with your needs

  • Migrate limited amount of data

    Try out our Free Demo Migration to check how the data migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to UseDesk all data

    Once everything's tested out, find a quiet time with the least load on the support team and begin migrating from Paldesk to UseDesk.

Your data is in good hands

We take the privacy of your data seriously, so we apply, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro perform your UseDesk import

Our team would be more than happy to perform a personalized migration if you have specific needs.
Get a price estimation

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