Paldesk to SherpaDesk
migration service

Trouble-free , no special expertise or coding required. A complete Paldesk to SherpaDesk data migration software.

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The best Paldesk to SherpaDesk tool made for you

There’s no need to create a script, nor do you need a programming team. Just set up your platform to platform migration in a couple of easy steps.
Save on your time and money
Skip the system analysis and code development processes. Just choose the records you need to transfer and set off with the transition when comfortable.
Effortless migration
No special knowledge or skill needed. Just choose what data will go to the new system and see the wonders happening.
Data completion
Migrate your help desk data in full to make certain that no ticket has lost vital customer support information.
Simple and easy procedure

You don’t have to bother about coding or constantly watch each record transferred.

Just link both platforms, choose what you need to take to a new database and let the system do the rest for you.

From sender information to phone number connection, your entire database will keep their prior data structure maintained.

You don’t have to worry that a part of the data will be missing and service quality will decrease. Everything will be waiting for you where you left it.

Security is priority

Information is key which is why we designed a method that will keep your information intact.

Neither sophisticated electronic attacks nor physical disasters will impact your records anyhow.

Record mapping

Pick records that will be moved by using our pre-installed data viewer.

From contacts to tickets to knowledge base solutions, it will be possible to pick just about everything you might actually need.

Simple & effective

In just a few clicks it is possible to choose the data arrangement, when it starts, and in what order.

Our developers considered customer experience as a priority and ensured that you will be able to to take the full advantage of the tool easily.

Good service first

Except producing great customer service, we always want to develop our customer service.

As a team, we want you to have the best possible service, which is why we are constantly making great strides to increase the core experience.


Why you should use Help Desk Migration to switch from Paldesk to SherpaDesk

Castle gates

Strong security of your data

The migration is conducted over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to migrate your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus letting you ensure that the records end up being in the right places in SherpaDesk.

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Maintained association between object and people

When migrating your records from Paldesk to SherpaDesk we keep all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Paldesk to SherpaDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Paldesk to SherpaDesk work

  • Get ready

    Start by preparing Agent profiles and all essential custom fields in your new help desk. Now, begin the process of migrating your data from Paldesk to SherpaDesk.

  • Complete the form with necessary credentials to make it possible for our data migration tool to access data from your current help desk.

  • Repeat the same action to integrate our service with the new help desk and thus make it possible to import the information.

  • Select objects

    Select the records you need to migrate and set the ticket fields mapping, so the records could be transferred based upon your needs

  • Migrate limited amount of data

    Test out our Free Demo Migration to check how the information migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to SherpaDesk everything

    Once everything's tested, find a quiet time with the minimal load on the support department and begin migrating from Paldesk to SherpaDesk.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your SherpaDesk import

Our team would be more than happy to run a personalized migration if you have particular needs.
Get a price estimation

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