Paldesk to osTicket
migration service

Effortless , no special knowledge or coding required. A complete Paldesk to osTicket data migration instrument.

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Your best tool for Paldesk to osTicket data migration

No need to create a script, nor do you need a developer. Just set up your platform to platform switch in a couple of easy steps.
Save on resources
Skip the platform analysis and script development processes. Simply pick the records you need to transfer and set off with the transition when comfortable.
Effortless migration
No special knowledge or skill needed. Just pick what data will go to the target solution and see the wonders happening.
Record completion
Migrate your help desk data in full to make sure that no ticket has lost essential customer support information.
Simple and easy process

No need to worry about coding or constantly control each record transferred.

Just link both platforms, choose what you want to take to a new database and allow the tool deal with the remainder.

Preserved connections

From sender information to phone number connection, your entire database will keep their prior data structure maintained.

You don’t have to worry that some data will be missing and service quality will degrade. Everything will be waiting for you where you left it.

Security is priority

Information is key which is why we designed a system that will keep your information intact.

Neither hackers will have access to your accounts nor physical disasters will affect your records anyhow.

Record mapping

Select information that will be migrated by using our pre-installed data viewer.

From contacts to tickets to knowledge base solutions, it will be possible to select just about everything you might actually need.

Guided migration

If this is your first migration, worry not. Helpful and intuitive on-screen prompts will help you move your information accurately.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Good service first

Except producing great customer service, we always want to improve our customer service.

As a company, we want you to have the best possible service, which is why we are constantly making great strides to enhance the core experience.


Reasons to use Help Desk Migration to switch from Paldesk to osTicket

Castle gates

Strong security of your data

The migration is performed over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to move your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields , thus letting you be sure that the data end up being in the right places in osTicket.

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Maintained connectivity between object and people

When migrating your data from Paldesk to osTicket we keep all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Paldesk to osTicket

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Paldesk to osTicket work

  • Prepare

    Start by creating Agent profiles and all needed custom fields in the new help desk. Now, begin migrating your data from Paldesk to osTicket.

  • Complete the form with requested credentials to make it possible for our data migration tool to retrieve data from your current help desk.

  • Connect osTicket

    Repeat the same action to integrate our service with the new help desk and thus make it possible to import the information.

  • Choose objects

    Choose the records you need to migrate and set the ticket fields mapping, so the data could be moved in line with your needs

  • Migrate limited amount of data

    Test out our Free Demo Migration to see how the data migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to osTicket all data

    When everything's tested out, find a quiet time with the least load on the support staff and begin migrating from Paldesk to osTicket.

Your data is in good hands

We take the security of your data seriously, so we use, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your osTicket import

Our staff would be more than happy to run a custom migration if you have specific requirements.
Get a price estimation

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