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Paldesk to Jira Service Management
migration service

Extremely easy , no special know how or programming required. A complete Paldesk to Jira Service Management data migration instrument.

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The best Paldesk to Jira Service Management tool made for you

There’s no need to write a code, nor do you need a programmer. Just perform your platform to platform switch in a couple of easy steps.
Save on your time and money
Avoid complex data audit and script development processes. Simply pick what data you need to migrate and start the transition right away.
Effortless transition process
No special expertise required. Just pick what data will go to the target solution and enjoy the miracle happening.
Data structure maintenance
Migrate your help desk records in full to ensure that no ticket is missing critical customer support information.
Easy procedure

No need to worry about scripting or constantly control each piece of info moved.

Just link your source and target, choose what you need to migrate and let the tool do the rest for you.

Data maintenance

Your customer data comes unite , you can take our word.

Every email, every ticket, and every user profile will arrive filled with its attachments, contact connections, and interaction history.

Robust protection

Your customer data is behind thick walls. Not even all our employees can access to your credentials or records.

You may be certain with HDM no hacker attacks will take place.

You control the process

Take complete control of your information with our internal data mapping solution. Pick what goes where, set priorities, and even discard the things you don’t like, all with our Migration Wizard.

Efficient out-of-the-box solution

In only a couple of buttons to press you will be able to select what goes where, when it goes, and how.

Our tech engineers considered customer experience as a priority and made sure that it will be possible to to take the full advantage of the tool easily.

Customer service as priority

As a data import service supplier, we work to deliver the most effective migration tool. However, our priority is customer service.

Proven by our many five-star reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to migrate data from Paldesk to Jira Service Management

Castle gates

Strong security of your information

The migration is done over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to transfer your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard as well as custom fields , thus helping you to be sure that the data end up being in the right places in Jira Service Management.

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Maintained connection between object and people

When migrating your records from Paldesk to Jira Service Management we preserve all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Paldesk to Jira Service Management

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Paldesk to Jira Service Management work

  • Get ready

    Start off by setting up Agent profiles and all needed custom fields in the new help desk. Now, begin migrating your data from Paldesk to Jira Service Management.

  • Fill in the form with requested credentials to permit our data migration tool to fetch records from your current help desk.

  • Repeat the same action to connect our service with the new help desk and thereby make it possible to import the records.

  • Select objects

    Choose the records you need to migrate and set the ticket fields mapping, so the data could be moved in line with your needs

  • Migrate small amount of data

    Test out our Free Demo Migration to check how the records migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to Jira Service Management everything

    Once everything's tested out, determine a quiet time with the least load on the support staff and begin migrating from Paldesk to Jira Service Management.

Your data is in good hands

We take the privacy of your data seriously, so we apply, as well as develop our own, best practices and techniques to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See for yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro perform your Jira Service Management import

Our team would be more than happy to perform a customized migration in case you have special requirements.
Get a price estimation

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