Paldesk to Hiver
migration service

Trouble-free, no special knowledge or coding required. A complete Paldesk to Hiver data migration tool.

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The best Paldesk to Hiver tool made for you

There’s no need to create a script, nor do you need a programmer. Just set up your platform to platform migration in a couple of simple steps.
Save on your time and money
Skip the system analysis and tool development processes. Just decide on the records you need to move and set off with the transition immediately.
Effortless migration
No special knowledge or skill needed. Just select what data will go to the new platform and see the magic happening.
Data completion
Migrate your help desk data in full to ensure that no ticket has lost critical customer service information.
Automated tool

Afraid that you’ll need advanced skills to move your info? Don’t be as we ensured that our tool interface simple to use as possible.

Attach the help desks, pick records, click ok, and you’re done!

Data dependency

Your information migrates completeand we mean it.

Every email, every ticket, and every customer profile will reach the target filled with its attachments, contact connections, and interaction archive.

Data protected

Your information is safe and sound with us. Not even all our employees have access to your passwords or other information.

You may be sure that with HDM no data breaches will take place.

You control the process

Take complete control of your customer data with our in-app data mapper. Choose what goes where, set priorities, and even ditch the stuff you need, all with our Migration Wizard.

Simple & effective

In just a few clicks it will be possible to choose the data arrangement, when it starts, and how.

Our developers took customer experience as a priority and ensured that you will be able to use the system to its fullest.

Customer service as priority

As a migration service provider, we aim to deliver the best possible migration tool. Nevertheless, our prime concern is customer support quality.

Proven by our many five-star user reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to switch from Paldesk to Hiver

Castle gates

Strong security of your data

The migration is carried out over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

Next

Automatic data migration wizard

With Help Desk Migration it is easy to transfer your customer care to a new helpdesk without involving the IT department.

Next

Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields, thus letting you make sure that the records end up in the right places in Hiver.

Next

When migrating your records from Paldesk to Hiver we keep all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

Next

Relations illustration

What you may migrate from Paldesk to Hiver

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Paldesk to Hiver work

  • Get ready

    Sign up and go to our migration tool.

  • Connect Paldesk

    Pick and connect your Paldesk service desk with HDM.

  • Give the right to access your Hiver account.

  • Express your business needs

    Let us know what parts of your migration you would like to adjust

  • Have your preferences estimated

    We'll investigate your application and get back to you with a price and a scope of tasks.

  • Migrate from Paldesk to Hiver everything

    Migrate all your customer service records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we use, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your Hiver import

Our team would be more than happy to run a customized migration if you have special demands.
Get a price estimation

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