Paldesk to HESK
migration service

Extremely easy , no special skill set or programming required. A complete Paldesk to HESK data migration tool.

More details

The best Paldesk to HESK tool made for you

There’s no need to write a code, nor do you need a programmer. Just set up your platform to platform switch in a couple of easy steps.
Save on your time and money
Avoid complex data audit and tool development processes. Simply pick the records you need to migrate and set off with the transition immediately.
Effortless transition process
No special expertise required. Just select what data will go to the target solution and see the miracle happening.
Data structure maintenance
Migrate your help desk data in full to ensure that no ticket has lost essential customer support details.
Automated tool

Afraid that you’ll have to use advanced skills to migrate your customer service data? Worry not as we ensured that our tool interface is as easy to use as possible.

Attach the platforms, select records, click ok, and the migration is ready!

Intact connections

Starting from the ticket requester to every comment author, your entire database will keep their previous connections intact.

You don’t have to worry that some info will be missing and service quality will decrease. Everything will arrive where you left it.

Data safety is priority

You data is everything which is why we developed a method that will keep your data safe and sound.

Neither sophisticated electronic attacks nor physical disasters will affect your records anyhow.

You’re in control

Manage your customer data with our internal data mapper. Select what goes where, set priorities, and even discard the things you don’t like, all within Migration Wizard.

Guided migration

If this is your first migration, there’s no need to be concerned. Helpful and insightful on-screen instructions will help you migrate your information accurately.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Great service first

Outside of producing great customer support services, we always strive to improve our customer service.

As a company, we want you to enjoy best possible service, which is why we are always putting so much effort to improve the core experience.


Why you should use Help Desk Migration to migrate data from Paldesk to HESK

Castle gates

Strong security of your data

The migration is conducted over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

Next

Automatic data migration wizard

With Help Desk Migration it certainly is simple to transfer your customer support to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields , thus helping you to make sure that the data end up being in the right destinations in HESK.

Next

Maintained connectivity between object and people

When migrating your records from Paldesk to HESK we keep all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

Next

Relations illustration

What you may migrate from Paldesk to HESK

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Paldesk to HESK work

  • Get ready

    Start by setting up Agent profiles and all necessary custom fields in the new help desk. Now, begin migrating your data from Paldesk to HESK.

  • Connect Paldesk

    Fill in the form with necessary credentials to allow our data migration tool to fetch information from your current help desk.

  • Connect HESK

    Do the same action to integrate our service with the new help desk and thereby make it possible to import the records.

  • Choose objects

    Choose the information you need to migrate and set the ticket fields mapping, so the records could be moved according to your needs

  • Migrate limited amount of data

    Test out our Free Demo Migration to see how the records migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to HESK everything

    When everything's tested, determine a quiet time with the minimal load on the support team and begin migrating from Paldesk to HESK.

Your data is in good hands

We take the privacy of your data seriously, so we implement, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See for yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro perform your HESK import

Our team would be more than happy to perform a customized migration if you have specific requirements.
Get a price estimation

Blog Articles You Might Find Useful

5 Types of Help Desk Software and Their Use

The number of available and emerging help desks is huge. It may take a while to choose optimal software. However, if you have a clear…

Service Desk vs Help Desk: What’s the Difference?

Over the past couple of years, there has been a huge resurgence of all kinds of service desk tools. Many new products have appeared and…

How To Pick The Right Data Migration Tool

With so many data migration tools being released every year, picking one has become a task in itself. You have freeware options, paid solutions, custom-tailored…

Book a Call
cancel
%s
— %s