Paldesk to FocalScope
migration service

Extremely easy, no special skill set or coding required. A complete Paldesk to FocalScope data migration tool.

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The best Paldesk to FocalScope tool made for you

There’s no need to write a code, nor do you need a developer. Just set up your platform to platform switch in a couple of easy steps.
Save on your time and money
Avoid the system analysis and tool development processes. Simply decide on what data you need to move and start the transition when comfortable.
Effortless transition process
No special expertise needed. Just select what data will go to the target platform and enjoy the magic happening.
Data structure maintenance
Migrate your help desk info in full to make sure that no ticket has lost vital customer support information.
Easy process

You don’t have to bother about scripting or continuously watch each record transferred.

Just attach your source and target, tick what you need to migrate and let the system deal with the rest for you.

Data maintenance

Your information migrates unite, you can take our word.

Every email, every ticket, and every customer profile will arrive filled with its attachments, contact connections, and interaction history.

Robust protection

Your information is safe and sound with us. Not even all our team members can access to your passwords or records.

You may be certain with HDM no hacker attacks will take place.

Data mapping

Select data that will be migrated by using our pre-installed data viewer.

From contacts to tickets to knowledge base solutions, you will be able to select just about everything you might actually need.

Efficient out-of-the-box solution

In just a few buttons to press it will be possible to select the data arrangement, when it goes, and how.

Our tech engineers considered customer experience as an essential factor and made sure that you will be able to to take the full advantage of the tool easily.

Customer service as priority

As a data import service provider, we aim to propose the most effective migration tool. However, our prime concern is customer service.

Proven by our many five-star reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to migrate data from Paldesk to FocalScope

Castle gates

Strong security of your records

The migration is completed by the machine over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to move your customer care to a new helpdesk without involving the IT department.

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and even custom fields, thus letting you make sure that the data end up being in the right places in FocalScope.

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Maintained connection between object and people

When migrating your records from Paldesk to FocalScope we maintain all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Paldesk to FocalScope

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Paldesk to FocalScope work

  • Get ready

    Sign-up and go to our migration tool.

  • Connect Paldesk

    Choose and link your Paldesk service desk with HDM.

  • Grant the right to access your FocalScope account.

  • Explain your business needs

    Let us know exactly what components of your migration you want to adjust

  • Get your needs estimated

    We will analyze your application and send you with a cost and a scope of work.

  • Migrate from Paldesk to FocalScope all data

    Transfer all your customer service records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we implement, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See for yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro perform your FocalScope import

Our team would be more than happy to perform a custom migration if you have particular demands.
Get a price estimation

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