Paldesk to eGain Suite
migration service

Smooth , no special knowledge or programming required. A complete Paldesk to eGain Suite data migration instrument.

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Your best tool for Paldesk to eGain Suite data migration

No need to create a script, nor do you need a developer. Just perform your platform to platform switch in a couple of simple steps.
Save on resources
Skip complex data audit and script development processes. Simply pick what data you need to migrate and start the transition right away.
Effortless migration
No special knowledge or skill required. Just pick what data will go to the target solution and enjoy the miracle happening.
Record completion
Migrate your help desk info in full to make sure that no ticket is missing essential customer service details.
Simple and easy process

No need to worry about scripting or continuously control each piece of info moved.

Just attach both platforms, choose what you need to take to a new database and allow the Migration Wizard do the rest for you.

From sender information to phone number connection, your entire database will keep their prior data structure intact.

You don’t have to worry that some records will be lost and service quality will degrade. Everything will arrive how you expected.

Security is priority

Information is key which is why we developed a method that will keep your customer records untouched.

Neither hackers will have access to your accounts nor physical disasters will touch your data in any way.

You control the process

Take complete control of your customer data with our in-app data mapping solution. Select what goes where, set priorities, and even discard the things you need, all with our Migration Wizard.

Simple & effective

In only a couple of buttons to press you will be able to select what goes where, when it goes, and how.

Our developers considered customer experience as a priority and ensured that you will be able to to take the full advantage of the tool easily.

Good service first

Except producing great customer service, we always want to improve our customer service.

As a company, we want you to experience friendly and helpful service, which is why we are constantly putting so much effort to improve the general experience.


Reasons to use Help Desk Migration to switch from Paldesk to eGain Suite

Castle gates

Strong security of your records

The migration is performed over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to move your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus helping you to be sure that the data end up in the right destinations in eGain Suite.

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Maintained association between object and people

When migrating your data from Paldesk to eGain Suite we maintain all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Paldesk to eGain Suite

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Paldesk to eGain Suite work

  • Prepare

    Sign-up and go to our migration software.

  • Choose and connect your Paldesk support desk with HDM.

  • Connect eGain Suite

    Grant the right to access your eGain Suite account.

  • Express your requirements

    Let us know what aspects of your migration you would like to tweak

  • Get your requirements estimated

    We will research your application and get back to you with a the overall cost and a scope of tasks.

  • Migrate from Paldesk to eGain Suite all data

    Migrate all your customer support records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See for yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your eGain Suite import

Our staff would be more than happy to run a custom migration in case you have specific requirements.
Get a price estimation

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