Paldesk to eDesk by xSellco
migration service

Trouble-free , no special knowledge or coding required. A complete Paldesk to eDesk by xSellco data migration instrument.

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The best Paldesk to eDesk by xSellco tool made for you

There’s no need to create a script, nor do you need a programmer. Just perform your platform to platform migration in a couple of simple steps.
Save on your time and money
Skip the system analysis and script development processes. Just choose the records you need to move and start the transition immediately.
Effortless migration
No special knowledge or skill needed. Just pick what data will go to the new system and see the magic happening.
Data completion
Migrate your help desk data in full to ensure that no ticket is missing essential customer service details.
Automated tool

Afraid that you’ll need special skills to move your info? Worry not as we made sure that our tool is as easy to use as it can possibly be.

Connect the help desks, choose records, click ok, and the migration is ready!

Data dependency

Your information comes complete and we mean it.

Each email, every ticket, and every customer profile will arrive complete with its attachments, contact connections, and interaction history.

Data protected

Your information is behind thick walls. Not even all our staff members have see your credentials or records.

You can be certain with HDM no data breaches will take place.

Record mapping

Choose information that will be moved by using our built-in data viewer.

From contacts to tickets to help center articles, you will be able to pick just about everything you might ever need.

Guided migration

If you are new to data migrations, there’s no need to be concerned. Helpful and intuitive on-screen prompts will help you set up an accurate data import.

There’s no need to concern that you’ll be overwhelmed with terms and tech jargon.

Customer service as priority

As a migration service provider, we work to offer the best possible migration tool. Nevertheless, our priority is customer service.

As evident by our many five-star reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to switch from Paldesk to eDesk by xSellco

Castle gates

Strong security of your data

The migration is completed by the machine over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to transfer your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus letting you be sure that the records end up in the right destinations in eDesk by xSellco.

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Maintained association between object and people

When migrating your records from Paldesk to eDesk by xSellco we keep all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Paldesk to eDesk by xSellco

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Paldesk to eDesk by xSellco work

  • Get ready

    Start by setting up Agent profiles and all needed custom fields in your new help desk. Now, begin the process of migrating your data from Paldesk to eDesk by xSellco.

  • Connect Paldesk

    Fill out the form with necessary credentials to allow our data migration tool to fetch data from your current help desk.

  • Repeat the same action to integrate our service with the new help desk and thereby make it possible to import the records.

  • Choose objects

    Select the information you need to migrate and set the ticket fields mapping, so the records could be transferred in line with your preferences

  • Migrate small amount of data

    Try out our Free Demo Migration to see how the information migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to eDesk by xSellco everything

    Once everything's tested, choose a quiet time with the minimal load on the support team and start migrating from Paldesk to eDesk by xSellco.

Your data is in good hands

We take the safety of your data seriously, so we use, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your eDesk by xSellco import

Our team would be more than happy to run a customized migration in case you have specific needs.
Get a price estimation

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