Paldesk to Dixa
migration service

Smooth , no special knowledge or coding required. A complete Paldesk to Dixa data migration tool.

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Your best tool for Paldesk to Dixa data migration

No need to create a script, nor do you need a developer. Just set up your platform to platform migration in a couple of easy steps.
Save on resources
Skip the platform analysis and tool development processes. Just pick the records you need to migrate and start the transition right away.
Effortless migration
No special knowledge or skill needed. Just select what data will go to the new solution and see the miracle happening.
Record completion
Migrate your help desk records in full to make sure that no ticket has lost vital customer support information.
Automated migration

Scared that you’ll need advanced skills to move your customer service data? Don’t be as we made sure that our tool user friendly as possible.

Attach the platforms, choose records, click ok, and you’re done!

Preserved connections

From sender information to phone number connection, your entire database will keep their prior connections intact.

You don’t have to worry that some info will be missing and service quality will decrease. Everything will arrive how you left it.

Security is priority

Information is everything which is why we developed a system that will keep your data intact.

Neither sophisticated electronic attacks nor physical disasters will impact your data anyhow.

You’re in charge

Take complete control of your customer data with our in-app data mapper. Select what goes where, set priorities, and even discard the things you don’t like, all within Migration Wizard.

Simple & effective

In just a few clicks you will be able to choose what goes where, when it goes, and in what order.

Our developers considered user experience as a priority and ensured that you will be able to use the system to its fullest.

Good service first

Except producing great customer service, we always want to improve our customer service.

As a company, we want you to enjoy best possible service, which is why we are constantly putting so much effort to increase the core experience.


Reasons to use Help Desk Migration to switch from Paldesk to Dixa

Castle gates

Strong security of your information

The migration is conducted over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to move your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard as well as custom fields , thus letting you make sure that the records end up being in the right places in Dixa.

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Maintained relation between object and people

When migrating your data from Paldesk to Dixa we preserve all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Paldesk to Dixa

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Paldesk to Dixa work

  • Prepare

    Start off by creating Agent profiles and all necessary custom fields in your new help desk. Now, begin migrating your data from Paldesk to Dixa.

  • Fill in the form with necessary credentials to permit our data migration tool to access information from your current help desk.

  • Connect Dixa

    Repeat the same action to integrate our service with the new help desk and thus make it possible to import the information.

  • Choose objects

    Choose the information you need to migrate and set the ticket fields mapping, so the records could be transferred based upon your needs

  • Migrate limited amount of data

    Test out our Free Demo Migration to check how the information migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to Dixa all data

    Once everything's tested out, determine a quiet time with the least load on the support staff and begin migrating from Paldesk to Dixa.

Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See for yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your Dixa import

Our staff would be more than happy to run a custom migration if you have particular requirements.
Get a price estimation

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