Paldesk to Deskpro
migration service

Smooth , no special knowledge or programming required. A complete Paldesk to Deskpro data migration tool.

More details

Your best tool for Paldesk to Deskpro data migration

No need to create a script, nor do you need a developer. Just perform your platform to platform migration in a couple of simple steps.
Save on resources
Skip complex data audit and tool development processes. Just decide on customer info you need to transfer and start the transition when comfortable.
Easy migration
No specific knowledge or skill required. Just select what data will go to the new platform and observe the wonders happening.
Record completion
Transfer your help desk data in full to make sure that no ticket is missing critical customer service details.
Simple and easy procedure

You don’t have to bother about scripting or constantly watch each piece of info transferred.

Just link both platforms, tick what you need to take to a new database and allow the Migration Wizard deal with the remainder.

Preserved connections

From sender information to phone number connection, your entire database will keep their previous connections intact.

You don’t have to worry that a part of the records will be missing and service quality will decrease. Everything will arrive where you left it.

Security is priority

Information is everything which is why we developed a system that will keep your customer records safe and sound.

Neither sophisticated electronic attacks nor physical disasters will impact your records anyhow.

You’re in charge

Take complete control of your customer data with our in-app data mapper. Select what goes where, set priorities, and even ditch the things you don’t like, all within Migration Wizard.

Simple & effective

In only a couple of clicks it will be possible to pick the data arrangement, when it goes, and in what order.

Our software considered user experience as a priority and ensured that you will be able to use the system to its fullest.

Customer service first

Apart from producing great customer service, we always want to develop our customer service.

As a team, we want you to experience best possible service, which is why we are constantly putting so much effort to enhance the core experience.


Reasons to use Help Desk Migration to switch from Paldesk to Deskpro

Castle gates

Strong safety of your data

The migration is conducted over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to move your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus helping you to make sure that the records end up in the right destinations in Deskpro.

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Sustained connectivity between object and people

When migrating your data from Paldesk to Deskpro we keep all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Paldesk to Deskpro

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Paldesk to Deskpro work

  • Prepare

    Start by creating Agent profiles and all necessary custom fields in your new help desk. Now, get started on migrating your data from Paldesk to Deskpro.

  • Connect Paldesk

    Complete the form with requested credentials to make it possible for our data migration tool to retrieve records from your current help desk.

  • Connect Deskpro

    Repeat the same action to integrate our service with the new help desk and thus make it possible to import the information.

  • Select objects

    Select the data you need to migrate and set the ticket fields mapping, so the records could be transferred in line with your needs

  • Migrate limited amount of data

    Try out our Free Demo Migration to check how the information migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to Deskpro all data

    When everything's validated, choose a quiet time with the least load on the support team and start migrating from Paldesk to Deskpro.

Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See on your own that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your Deskpro import

Our staff would be more than happy to run a custom migration in case you have special demands.
Get a price estimation

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