PagerDuty import
in a few clicks

Without devs, delays and hustle. With help of robust data import wizard.

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PagerDuty import tool you’ve been looking for

Now, there’s no need to bother about any help desk import troubles. Complete migration from platform to platform with HDM quick and hassle-free.
Save time & money
Affordable price, a faster transfer to the new system, and no need to create the migration method. Get all of this with HDM service.
Simple migration course
Simply get the customer info ready for the import in advance and start moving your records. No need to do everything alone.
Vital custom records aside
Whether it is for conformity reasons, or convenience, transfer your old data to the target system to keep up with customer data easier.
Automated process

Only the smallest preparations are to get done on your side. We already created the migration method.

Just set your help desk migration preferences and you’re good to start.

Data relationship integrity

All your customer records migrate with the correct structure. From sender and receiver info to attachments and signatures, all data is intact.

The same goes for the help desk and CSV data. By the end, you get useable information.

Your info is safe

When you grant your passwords to our system, you can trust us.

Only the personnel directly connected to the data transfer will have access to your accounts or data.

All incoming and outcoming information is guarded by the data encryption systems to prevent any risks.

Mapping records

Choose what piece of info comes to your new help desk yourself.

During the data migration, you can specify what records will cut and what will stay.

Ease of use

The whole process was intentionally designed to let users to run the migration on their own.

You don’t have to have special skills or proprietary knowledge, just follow the shown hints.

Great customer service

We strive to make our service as convenient to you as possible, and G2 Crowd has already recognized it. We always aim for quality and proper assistance.

Regardless of the way you contact us, we are always happy to help you with the import.


Why import data to PagerDuty utilizing Help Desk Migration?

Castle gates

Security first

We don't disclose any of your personal information with third parties, and moreover meticulously protect it, so nothing gets lost or stolen.

Next

Easy to use wizard to setup import

Our service was built to provide you with a easy to use data migration tool that helps to get the work done seamlessly.

Next

Wizard window
Mapping fields window

Optional and powerful field mapping

Only Help Desk Migration allows you to instantly move custom fields, as well as map their destination.

Next

Preserved relations between objects and people

All tickets will be imported to PagerDuty with their respective agents, contacts, and attachments, that way, saving the record of customers' requests.

Next

Relations illustration

Objects you may import to PagerDuty

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

Import data to PagerDuty in 6 simple steps

  • Prepare

    In the target help desk, create profiles for your agents and custom ticket fields. When done, go to Migration Wizard and start the PagerDuty import.

  • Link source Help Desk

    Select your current help desk from the list and fill out the form to let our migration tool retrieve the data.

  • Link PagerDuty

    After you have selected your data source, connect our service with your PagerDuty to allow the import.

  • Select objects

    Select the information you want to migrate and specify the mapping of ticket fields, both standard, and custom.

  • Import small amount of data

    Run a free demo to see how your migration to PagerDuty will look like and verify that the records migrates accordingly.

  • Import to PagerDuty all data

    After everything's tested out, pick a good time when the majority of your clients are offline and begin the Full Data Migration.

We keep all data secure

We take safety very seriously and have established an in-depth set of practices, technologies, and policies to help guarantee your data is secure.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Voice of the customers

PagerDuty import in a few clicks

Automatically. Securely. Quickly

Proceed to Free Migration

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