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Outlook to UserEcho
migration service

Extremely easy , no special skill set or coding required. A complete Outlook to UserEcho data migration tool.

More details

The best Outlook to UserEcho tool made for you

There’s no need to write a code, nor do you need a developer. Just perform your platform to platform switch in a couple of easy steps.
Save on your time and money
Avoid the system analysis and tool development processes. Simply decide on customer info you need to move and set off with the transition when comfortable.
Simple transition process
No tech expertise needed. Just select what data will go to the target platform and observe the magic happening.
Data structure maintenance
Move your help desk data in full to make sure that no ticket is missing vital customer support information.
Automated tool

Afraid that you’ll need special skills to migrate your customer service data? Don’t be as we made sure that our tool interface simple to use as it can possibly be.

Link the platforms, select data, click ok, and the migration is ready!

Data maintenance

Your information comes unite , you can take our word.

Every email, every ticket, and every customer profile will reach the target filled with its attachments, contact connections, and interaction history.

Robust protection

Your information is behind thick walls. Not even all our team members can access to your credentials or other information.

You may rest assured that with HDM no hacker attacks are possible.

Data mapping

Select data that will be migrated by using our pre-installed data viewer.

From contacts to tickets to knowledge base articles, it will be possible to select just about everything you might actually need.

Efficient out-of-the-box solution

In just a couple of buttons to press it will be possible to pick what goes where, when it starts, and how.

Our software considered user experience as an essential factor and made sure that it will be possible to use the system to its fullest.

Customer service as priority

As a data import service provider, we aim to propose the most effective migration tool. Yet, our priority is customer support quality.

Proven by our many five-star reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to migrate data from Outlook to UserEcho

Castle gates

Strong privacy of your data

The migration is carried out over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to move your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields , thus letting you make sure that the data end up being in the right places in UserEcho.

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Retained association between object and people

When migrating your records from Outlook to UserEcho we keep all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Outlook to UserEcho

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Outlook to UserEcho work

  • Get ready

    Sign up and go to our migration tool.

  • Opt and link your Outlook service desk with HDM.

  • Connect UserEcho

    Give the right to access your UserEcho account.

  • Describe your needs

    Let us understand precisely what components of your migration you want to fine-tune

  • Have your needs estimated

    We'll analyze your case and send you with a cost and a scope of work.

  • Migrate from Outlook to UserEcho everything

    Transfer all your customer support records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we implement, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro perform your UserEcho import

Our team would be more than happy to perform a custom migration in case you have particular demands.
Get a price estimation

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