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Outlook to ThinkOwl
migration service

Smooth , no special knowledge or programming required. A complete Outlook to ThinkOwl data migration instrument.

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Your best tool for Outlook to ThinkOwl data migration

No need to create a script, nor do you need a programming team. Just set up your platform to platform migration in a couple of simple steps.
Save on resources
Skip complex data audit and script development processes. Just pick the records you need to transfer and set off with the transition immediately.
Simple migration
No tech knowledge or skill required. Just pick what data will go to the new solution and see the wonders happening.
Record completion
Move your help desk info in full to make certain that no ticket has lost vital customer service information.
Automated migration

Worried that you’ll have to use advanced skills to move your info? Don’t be as we made sure that our tool interface accessible as it can possibly be.

Connect the platforms, select data, click ok, and you’re done!

Intact connections

Starting from the ticket requester to every comment author, all you records will keep their initial data structure maintained.

You don’t have to worry that some records will be missing and service quality will degrade. Everything will arrive where you expected.

Data safety is paramount

Information is key which is why we designed a method that will keep your customer records safe and sound.

Neither hackers will have access to your accounts nor physical disasters will touch your records in any way.

You’re in charge

Manage your information with our in-app data mapping solution. Pick what goes where, set priorities, and even discard the things you don’t like, all with our Migration Wizard.

Simple & effective

In only a few clicks you will be able to choose what goes where, when it starts, and how.

Our tech engineers took user experience as an essential factor and made sure that you will be able to to take the full advantage of the tool easily.

Customer service first

Outside of providing great customer service, we always want to improve our customer service.

As a company, we want you to experience best possible service, which is why we are always putting so much effort to improve the general experience.


Reasons to use Help Desk Migration to switch from Outlook to ThinkOwl

Castle gates

Strong privacy of your records

The migration is completed by the machine over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to migrate your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus helping you to be sure that the records end up in the right places in ThinkOwl.

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Retained relation between object and people

When migrating your data from Outlook to ThinkOwl we maintain all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Outlook to ThinkOwl

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Outlook to ThinkOwl work

  • Prepare

    Sign-up and go to our migration wizard.

  • Connect Outlook

    Pick and connect your Outlook service desk with HDM.

  • Connect ThinkOwl

    Give the right to access your ThinkOwl account.

  • Explain your requirements

    Let us understand precisely what elements of your migration you wish to tweak

  • Get your needs estimated

    We will research your case and get back to you with a the overall cost and a scope of work.

  • Migrate from Outlook to ThinkOwl all data

    Migrate all your customer service records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your ThinkOwl import

Our staff would be more than happy to run a personalized migration if you have particular requirements.
Get a price estimation

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