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Outlook to Sentiment
migration service

Effortless , no special knowledge or programming required. A complete Outlook to Sentiment data migration tool.

More details

Your best tool for Outlook to Sentiment data migration

No need to create a script, nor do you need a developer. Just set up your platform to platform switch in a couple of easy steps.
Save on resources
Skip complex data audit and tool development processes. Simply decide on what data you need to migrate and set off with the transition when comfortable.
Easy migration
No specific knowledge or skill required. Just select what data will go to the target platform and enjoy the miracle happening.
Record completion
Transfer your help desk data in full to make sure that no ticket has lost critical customer support information.
Automated migration

Afraid that you’ll have to use advanced skills to migrate your customer service data? Don’t be as we made sure that our tool interface user friendly as it can possibly be.

Connect the help desks, pick data, click ok, and you’re done!

Data dependency

Your customer info migrates unite , you can take our word.

Every email, every ticket, and every user profile will reach the target complete with its attachments, contact connections, and interaction history.

Data protected

Your customer data is safe and sound with us. Not even all our employees can access to your credentials or other information.

You can be certain with HDM no data breaches will take place.

Record mapping

Select data that will be migrated by using our pre-installed data viewer.

From contacts to tickets to knowledge base articles, it will be possible to pick just about everything you might ever need.

Simple & effective

In only a few buttons to press it will be possible to select what goes where, when it starts, and in what order.

Our tech engineers took customer experience as an essential factor and made sure that you will be able to to take the full advantage of the tool easily.

Customer priority

As a migration service supplier, we aim to deliver the most effective migration tool. However, our priority is customer support quality.

As evident by our many five-star reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to switch from Outlook to Sentiment

Castle gates

Strong safety of your data

The migration is done over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields , thus helping you to make sure that the data end up being in the right places in Sentiment.

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Sustained relation between object and people

When migrating your data from Outlook to Sentiment we keep all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Outlook to Sentiment

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Outlook to Sentiment work

  • Prepare

    Sign up and go to our migration wizard.

  • Connect Outlook

    Choose and link your Outlook service desk with HDM.

  • Connect Sentiment

    Give access to your Sentiment account.

  • Explain your requirements

    Let us know what components of your migration you wish to adjust

  • Get your preferences estimated

    We'll research your case and get back to you with a the overall cost and a scope of work.

  • Migrate from Outlook to Sentiment all data

    Transfer all your customer service records in a single push.

Your data is in good hands

We take the security of your data seriously, so we use, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See on your own that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional run your Sentiment import

Our staff would be more than happy to run a custom migration if you have special demands.
Get a price estimation

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