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Outlook to Richmond ServiceDesk
migration service

Effortless , no special know how or programming required. A complete Outlook to Richmond ServiceDesk data migration tool.

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Your best tool for Outlook to Richmond ServiceDesk data migration

No need to write a code, nor do you need a programmer. Just perform your platform to platform switch in a couple of easy steps.
Save on resources
Avoid complex data audit and tool development processes. Simply pick what data you need to migrate and start the transition when comfortable.
Effortless transition process
No special expertise required. Just select what data will go to the target solution and enjoy the miracle happening.
Record structure maintenance
Migrate your help desk info in full to ensure that no ticket is missing essential customer support details.
Effortless process

No need to worry about coding or constantly control each record transferred.

Just link your source and target, pick what you want to migrate and allow the tool do the rest for you.

Data maintenance

Your customer info comes unite , you can take our word.

Each email, every ticket, and every user profile will arrive complete with its attachments, contact connections, and interaction history.

Robust protection

Your customer data is behind impenetrable walls. Not even all our staff members can see your credentials or records.

You can be certain with HDM no hacker attacks are possible.

Data mapping

Choose data that will be migrated by using our pre-installed data viewer.

From contacts to tickets to help center articles, you will be able to pick just about everything you might actually need.

Guided migration

If this is your first migration, there’s no need to be concerned. Helpful and simplified on-screen prompts will help you move your information accurately.

You don’t need to worry that you’ll be overwhelmed with a whole dictionary in tech jargon.

Customer priority

As a data import service supplier, we aim to offer the most effective migration tool. However, our priority is customer service.

As evident by our many five-star reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to migrate data from Outlook to Richmond ServiceDesk

Castle gates

Strong security of your records

The migration is carried out over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to transfer your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and even custom fields , thus helping you to make sure that the data end up being in the right destinations in Richmond ServiceDesk.

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Maintained connectivity between object and people

When migrating your data from Outlook to Richmond ServiceDesk we maintain all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Outlook to Richmond ServiceDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Outlook to Richmond ServiceDesk work

  • Prepare

    Sign-up and go to our migration wizard.

  • Choose and link your Outlook support desk with HDM.

  • Connect Richmond ServiceDesk

    Grant access to your Richmond ServiceDesk account.

  • Explain your needs

    Let us know what elements of your migration you want to modify

  • Have your preferences estimated

    We shall analyze your case and get back to you with a cost and a scope of work.

  • Migrate from Outlook to Richmond ServiceDesk everything

    Move all your customer service information in a single push.

Your data is in good hands

We take the security of your data seriously, so we apply, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See for yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional perform your Richmond ServiceDesk import

Our staff would be more than happy to perform a customized migration in case you have specific requirements.
Get a price estimation

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