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Outlook to Remedy IT Service Management
migration service

Smooth , no special skill set or coding required. A complete Outlook to Remedy IT Service Management data migration software.

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Your best tool for Outlook to Remedy IT Service Management data migration

No need to write a code, nor do you need a programming team. Just set up your platform to platform migration in a couple of easy steps.
Save on resources
Avoid the platform analysis and code development processes. Just pick the records you need to transfer and set off with the transition right away.
Simple transition process
No tech expertise needed. Just choose what data will go to the new solution and see the wonders happening.
Record structure maintenance
Move your help desk records in full to make certain that no ticket has lost essential customer support details.
Automated migration

Scared that you’ll need advanced skills to move your customer service data? Worry not as we made sure that our tool interface simple to use as possible.

Attach the platforms, select data, click ok, and the migration is ready!

Preserved connections

Starting from the ticket requester to every comment author, all you records will keep their previous connections intact.

You don’t have to worry that a part of the records will be lost and service quality will degrade. Everything will arrive where you expected.

Data safety is paramount

You data is everything which is why we developed a system that will keep your customer records safe and sound.

Neither hackers will have access to your accounts nor physical disasters will affect your records in any way.

You’re in charge

Manage your information with our internal data mapper. Select what goes where, set priorities, and even ditch the stuff you need, all with our Migration Wizard.

Guided migration

If you are new to data migrations, don’t worry. Useful and simplified on-screen instructions will help you move your information accurately.

There’s no need to concern that you’ll be confused with terms and tech jargon.

Great service first

Outside of providing great customer support services, we always aim to improve our customer service.

As a team, we want you to experience friendly and helpful service, which is why we are continuously putting so much effort to improve the general experience.


Reasons to use Help Desk Migration to migrate data from Outlook to Remedy IT Service Management

Castle gates

Strong privacy of your information

The migration is completed by the machine over a protected connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to migrate your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard as well as custom fields , thus letting you ensure that the records end up being in the right destinations in Remedy IT Service Management.

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Retained association between object and people

When migrating your data from Outlook to Remedy IT Service Management we preserve all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Outlook to Remedy IT Service Management

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Outlook to Remedy IT Service Management work

  • Prepare

    Register and go to our migration tool.

  • Connect Outlook

    Select and link your Outlook support desk with HDM.

  • Connect Remedy IT Service Management

    Give the right to access your Remedy IT Service Management account.

  • Express your business needs

    Let us know exactly what elements of your migration you want to fine-tune

  • Have your requirements estimated

    We'll research your application and get back to you with a price range and a scope of work.

  • Migrate from Outlook to Remedy IT Service Management all data

    Move all your customer support information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we implement, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist perform your Remedy IT Service Management import

Our staff would be more than happy to perform a personalized migration if you have specific requirements.
Get a price estimation

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