OTRS to Vision Helpdesk
migration service

Trouble-free , no special know how or programming required. A complete OTRS to Vision Helpdesk data migration instrument.

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Risk-free and Safe
Your passwords along with data are safe with us and will be used for import solely.
Effective and Understandable
Help Desk Migration does not require any specialized competencies or knowledge to begin the the migration.
Optimal & Accurate
We've considered all major peculiarities of various helpdesks to let you accurately and efficiently migrate large amounts of information

Why you should use Help Desk Migration to migrate data from OTRS to Vision Helpdesk

Strong privacy of your data

The migration is carried out over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to migrate your customer service to a new helpdesk without involving the IT department

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Excellent data mapping

Our system allows mapping standard and custom fields , thus helping you to be sure that the records end up in the right destinations in Vision Helpdesk.

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When migrating your records from OTRS to Vision Helpdesk we keep all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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What you may migrate from OTRS to Vision Helpdesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
high performer badge

Help Desk Migration receives
High Performer Badge by
review site G2 Crowd


In what way does data migration from OTRS to Vision Helpdesk work

  • Get ready

    Sign up and go to our migration software.

  • Select and connect your OTRS support desk with HDM.

  • Grant access to your Vision Helpdesk account.

  • Outline your needs

    Let us know what aspects of your migration you wish to modify

  • Get your preferences estimated

    We shall analyze your application and send you with a the overall cost and a scope of tasks.

  • Migrate from OTRS to Vision Helpdesk everything

    Transfer all your customer support records in a single push.


Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and techniques to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
During automated migration we transfer records , including relations between them.
Custom Migration price
Any modules, any requirements.
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Have any questions?

Hear from our happy customers

Migrate the records by yourself

See yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert perform your Vision Helpdesk import

Our team would be more than happy to perform a personalized migration in case you have particular needs.
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