((OTRS)) Community Edition to TeamSupport
migration service

Smooth , no special expertise or coding required. A complete ((OTRS)) Community Edition to TeamSupport data migration software.

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Your best tool for ((OTRS)) Community Edition to TeamSupport data migration

No need to create a script, nor do you need a programming team. Just set up your platform to platform switch in a couple of simple steps.
Save on resources
Skip the platform analysis and code development processes. Simply decide on what data you need to migrate and start the transition when comfortable.
Simple migration
No tech knowledge or skill needed. Just choose what data will go to the target platform and enjoy the miracle happening.
Record completion
Move your help desk info in full to make certain that no ticket has lost essential customer service information.
Automated migration

Worried that you’ll need advanced skills to migrate your info? Don’t be as we made sure that our tool is as easy to use as it can possibly be.

Attach the help desks, choose records, click ok, and you’re done!

Data dependency

Your information migrates unite and we mean it.

Every email, every ticket, and every user profile will arrive complete with its attachments, contact connections, and interaction history.

Data protected

Your information is safe and sound with us. Not even all our staff members have access to your credentials or records.

You can be sure that with HDM no data breaches will take place.

You control the process

Manage your customer data with our in-app data mapper. Choose what goes where, set priorities, and even discard the stuff you need, all with our Migration Wizard.

Guided migration

If this is your first migration, don’t worry. Useful and intuitive on-screen instructions will help you move your information accurately.

There’s no need to concern that you’ll be overwhelmed with a whole dictionary in tech jargon.

Customer priority

As a migration service provider, we strive to offer the best possible migration tool. However, our priority is customer service.

As evident by our many five-star reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to switch from ((OTRS)) Community Edition to TeamSupport

Castle gates

Strong privacy of your records

The migration is carried out over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to migrate your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus letting you ensure that the data end up in the right places in TeamSupport.

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Retained relation between object and people

When migrating your data from ((OTRS)) Community Edition to TeamSupport we maintain all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from ((OTRS)) Community Edition to TeamSupport

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from ((OTRS)) Community Edition to TeamSupport work

  • Prepare

    Start with preparing Agent profiles and all essential custom fields in the new help desk. Now, get started on migrating your data from ((OTRS)) Community Edition to TeamSupport.

  • Fill in the form with required credentials to make it possible for our data migration tool to access information from your current help desk.

  • Do the same action to integrate our service with the new help desk and thus make it possible to import the records.

  • Choose objects

    Choose the data you want to migrate and set the ticket fields mapping, so the data could be migrated based upon your preferences

  • Migrate small amount of data

    Try our Free Demo Migration to see how the information migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to TeamSupport everything

    Once everything's validated, choose a quiet time with the minimal load on the support department and begin migrating from ((OTRS)) Community Edition to TeamSupport.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your TeamSupport import

Our staff would be more than happy to run a personalized migration if you have specific demands.
Get a price estimation

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