OTRS to SmarterTrack
Smooth , no special know how or programming required. A complete OTRS to SmarterTrack data migration software.
Trustworthy and ReputableYour passwords as well as data are safe with us and will be used for import solely.
Fast and UnderstandableHelp Desk Migration does not require any specific competencies or knowledge to begin the the migration.
Complete & AccurateWe've tackled all significant peculiarities of various helpdesks to let you accurately and efficiently migrate large loads of data
Strong safety of your recordsThe migration is performed over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.
Intuitive data migration wizardWith Help Desk Migration it really is simple to migrate your support service to a new helpdesk without involving the IT department
Exceptional data mappingOur service allows mapping standard and even custom fields , thus helping you to ensure that the records end up in the right places in SmarterTrack.
Sustained link between object and peopleWhen migrating your data from OTRS to SmarterTrack we maintain all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.
What you may migrate from OTRS to SmarterTrack
Help Desk Objects
with replies, notes and attachments
Knowledge Base Objects
with images and attachments
Help Desk Migration receives
High Performer Badge by
review site G2 Crowd
How does data migration from OTRS to SmarterTrack work
Sign-up and go to our migration software.
Select and connect your OTRS service desk with HDM.
Grant access to your SmarterTrack account.
Explain your requirements
Let us know exactly what aspects of your migration you would like to fine-tune
Have your preferences estimated
We shall investigate your application and get back to you with a cost and a scope of tasks.
Migrate from OTRS to SmarterTrack everything
Move all your customer support information in a single push.
Your data is in good hands
Have any questions?
Hear from our satisfied clients
- Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted.Gauthier Escorbiac Supervisor of Customer Service at Thule Group
- The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.Roller Luke Director of Operation at The Core Technology Group
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.Jason Morehouse CEO, Co-founder at CHECKFRONT