((OTRS)) Community Edition to ServicePRO
migration service

Smooth , no special knowledge or programming required. A complete ((OTRS)) Community Edition to ServicePRO data migration tool.

More details
Trustworthy and Reputable
Your passwords as well as records are safe with us and will be used for import solely.
Fast and Easy
Help Desk Migration does not require any specific skills or knowledge to begin the the migration.
Complete & Precise
We've tackled all significant peculiarities of various helpdesks to help you accurately and efficiently migrate massive amounts of data

Reasons to use Help Desk Migration to switch from ((OTRS)) Community Edition to ServicePRO

Castle gates

Strong safety of your records

The migration is completed by the machine over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

Next

Intuitive data migration wizard

With Help Desk Migration it really is easy to migrate your customer care to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus helping you to make sure that the data end up in the right places in ServicePRO.

Next

When migrating your data from ((OTRS)) Community Edition to ServicePRO we maintain all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

Next

Relations illustration

What you may migrate from ((OTRS)) Community Edition to ServicePRO

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from ((OTRS)) Community Edition to ServicePRO work

  • Prepare

    Sign-up and go to our migration wizard.

  • Connect ((OTRS)) Community Edition

    Opt and connect your ((OTRS)) Community Edition service desk with HDM.

  • Give the right to access your ServicePRO account.

  • Outline your needs

    Let us understand precisely what components of your migration you want to tweak

  • Have your preferences estimated

    We will analyze your case and send you with a cost and a scope of tasks.

  • Migrate from ((OTRS)) Community Edition to ServicePRO everything

    Migrate all your customer service records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and approaches to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See on your own that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your ServicePRO import

Our staff would be more than happy to run a personalized migration if you have specific needs.
Get a price estimation

Blog Articles You Might Find Useful

10 Data Migration Mistakes You Should Totally Avoid

We’ve done hundreds of migrations over the past couple of years and we know what issues many people tend to repeat. Hence why we decided …

What An Internal Help Desk Ticketing System Exactly Is?

Typically, companies use help desk software so not a single customer issue slips through the cracks. But did you know that about 50% of the …

CRM or Help Desk — What’s the Difference Anyway?

The modern business structure splits into two these days. One is team CRM and the other is team Help Desk. “But why the divide? Aren’t …

Book a Call
cancel
%s
— %s