((OTRS)) Community Edition to Seamlessdesk
migration service

Effortless , no special knowledge or coding required. A complete ((OTRS)) Community Edition to Seamlessdesk data migration software.

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Your best tool for ((OTRS)) Community Edition to Seamlessdesk data migration

No need to create a script, nor do you need a programming team. Just perform your platform to platform switch in a couple of simple steps.
Save on resources
Skip the platform analysis and code development processes. Simply decide on what data you need to move and set off with the transition immediately.
Effortless migration
No special knowledge or skill needed. Just choose what data will go to the target platform and enjoy the magic happening.
Record completion
Migrate your help desk info in full to make certain that no ticket is missing critical customer service information.
Simple and easy procedure

You don’t have to bother about coding or continuously watch each record moved.

Just link both platforms, tick what you need to take to a new database and allow the system do the remainder.

Starting from the ticket requester to every comment author, your entire database will keep their initial connections intact.

You don’t have to worry that a part of the info will be lost and service quality will decrease. Everything will be waiting for you how you left it.

Data safety is priority

Information is everything which is why we developed a tool that will keep your data safe and sound.

Neither sophisticated electronic attacks nor physical disasters will affect your data anyhow.

Record mapping

Pick records that will be migrated by using our built-in data viewer.

From contacts to tickets to knowledge base articles, it will be possible to pick just about everything you might actually need.

Simple & effective

In just a couple of buttons to press it will be possible to select what goes where, when it starts, and in what order.

Our tech engineers considered customer experience as an essential factor and ensured that you will be able to use the system to its fullest.

Customer service first

Except producing great customer service, we always want to develop our customer service.

As a team, we want you to enjoy friendly and helpful service, which is why we are constantly making great strides to increase the core experience.


Reasons to use Help Desk Migration to switch from ((OTRS)) Community Edition to Seamlessdesk

Castle gates

Strong security of your records

The migration is completed by the machine over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to migrate your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and even custom fields , thus letting you ensure that the data end up in the right places in Seamlessdesk.

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Maintained association between object and people

When migrating your data from ((OTRS)) Community Edition to Seamlessdesk we maintain all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from ((OTRS)) Community Edition to Seamlessdesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from ((OTRS)) Community Edition to Seamlessdesk work

  • Prepare

    Sign-up and go to our migration service.

  • Choose and connect your ((OTRS)) Community Edition service desk with HDM.

  • Connect Seamlessdesk

    Give access to your Seamlessdesk account.

  • Explain your requirements

    Let us understand precisely what elements of your migration you would like to tweak

  • Have your requirements estimated

    We shall analyze your application and send you with a total price and a scope of tasks.

  • Migrate from ((OTRS)) Community Edition to Seamlessdesk everything

    Migrate all your customer service records in a single push.

Your data is in good hands

We take the security of your data seriously, so we use, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See for yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your Seamlessdesk import

Our staff would be more than happy to run a personalized migration in case you have special demands.
Get a price estimation

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