OTRS to SolarWinds Service Desk (Samanage)
Effortless , no special knowledge or coding required. A complete OTRS to SolarWinds Service Desk (Samanage) data migration software.
Trustworthy and ReputableYour passwords as well as records are safe with us and will be used for import only.
Fast and EasyHelp Desk Migration does not require any specific skills or knowledge to get started with the migration.
Complete & PreciseWe've taken into account all significant peculiarities of different helpdesks to let you accurately and efficiently migrate large volumes of information
Strong safety of your recordsThe migration is completed by the machine over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.
Intuitive data migration wizardWith Help Desk Migration it's easy to migrate your customer service to a new helpdesk without involving the IT department
Advanced data mappingOur service allows mapping standard and even custom fields , thus letting you ensure that the records end up being in the right destinations in SolarWinds Service Desk (Samanage).
Sustained connection between object and peopleWhen migrating your data from OTRS to SolarWinds Service Desk (Samanage) we maintain all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.
What you may migrate from OTRS to SolarWinds Service Desk (Samanage)
Help Desk Objects
with replies, notes and attachments
Knowledge Base Objects
with images and attachments
Help Desk Migration receives
High Performer Badge by
review site G2 Crowd
How does data migration from OTRS to SolarWinds Service Desk (Samanage) work
Start with preparing Agent profiles and all essential custom fields in your new help desk. Now, begin migrating your data from OTRS to SolarWinds Service Desk (Samanage).
Fill in the form with required credentials to permit our data migration tool to access data from your current help desk.
Link SolarWinds Service Desk (Samanage)
Do the same action to integrate our service with the new help desk and thus make it possible to import the data.
Select the data you want to migrate and set the ticket fields mapping, so the records could be migrated based upon your preferences
Migrate small amount of data
Try our Free Demo Migration to check how the records migrate. You will be able to view 20 tickets in your new help desk in a few minutes!
Migrate to SolarWinds Service Desk (Samanage) everything
When everything's tested out, find a quiet time with the least load on the support team and start migrating from OTRS to SolarWinds Service Desk (Samanage).
Your data is in good hands
Have any questions?
Hear from our satisfied clients
- Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted.Gauthier Escorbiac Supervisor of Customer Service at Thule Group
- The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.Roller Luke Director of Operation at The Core Technology Group
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.Jason Morehouse CEO, Co-founder at CHECKFRONT