((OTRS)) Community Edition to Remedy IT Service Management
migration service

Trouble-free , no special knowledge or coding required. A complete ((OTRS)) Community Edition to Remedy IT Service Management data migration instrument.

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Secure and Reliable
Your passwords along with records are safe with us and will be used for import only.
Quick and Easy
Help Desk Migration does not require any special skills or knowledge to get started with the migration.
Full & Precise
We've considered all key peculiarities of different helpdesks to let you accurately and efficiently migrate massive loads of data

Why you should use Help Desk Migration to switch from ((OTRS)) Community Edition to Remedy IT Service Management

Castle gates

Strong security of your information

The migration is performed over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to transfer your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus letting you be sure that the data end up in the right places in Remedy IT Service Management.

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Maintained connection between object and people

When migrating your records from ((OTRS)) Community Edition to Remedy IT Service Management we preserve all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from ((OTRS)) Community Edition to Remedy IT Service Management

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from ((OTRS)) Community Edition to Remedy IT Service Management work

  • Get ready

    Register and go to our migration tool.

  • Opt and connect your ((OTRS)) Community Edition service desk with HDM.

  • Grant access to your Remedy IT Service Management account.

  • Detail your requirements

    Let us understand precisely what components of your migration you need to modify

  • Have your preferences estimated

    We shall analyze your application and get back to you with a price range and a scope of work.

  • Migrate from ((OTRS)) Community Edition to Remedy IT Service Management all data

    Transfer all your customer service records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we use, as well as develop our own, best practices and methods to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See for yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your Remedy IT Service Management import

Our team would be more than happy to run a customized migration in case you have specific demands.
Get a price estimation

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